Dr Bob Bates From 1987 to 1994 Bob Bates was deputy manager of the Government's Inner City Task Forces in Wolverhampton and East Birmingham. During this time he was involved in the development and monitoring of over 40 projects of which around 80% were focused on the BAME community. He left the Civil Service in 1994 to set up The Arundel Group and after a number of successful projects in the Public and Commercial sectors in 1997 took up a Senior Lecturer's post at The University of Central England. Between 1997 and 2003 he gained Master’s Degrees in Education and Public Sector Management. In 2003 he was awarded a Doctorate for his research into Primary Healthcare Management. From 2003-present day, he has worked on a range of projects both in the UK and the EU. These have included: ethnic minority recruitment into the NHS, a virtual centre for management development, a business start-up service and business-education partnerships. During this time, Bob was also responsible for monitoring the ERDF funded projects for Sandwell Council linked to the Centre for Manufacturing Excellence. In November 2013, Bob had his first book published by Pearsons. The book, The Little Book of Big Management Theories.... and how to use them, was WH Smiths business book of the month for November 2013, was in their best sellers list for 12 months (reaching number 1 in March 2014) and has been translated into 10 languages, including, Chinese, Russian and Vietnamese as well as most European Languages. Bob’s second book,The Little Book of Big Coaching Models was also a best seller and his third, Learning Theories Simplified, published by SAGE in October 2015 was their best-selling education theory book in 2016 and is now on most University and College’s reading lists. Bob has written three subsequent books on Learning Needs and Disabilities, Education Leadership and Behaviour Management. Bob has also been trained as an Assessor for the European Foundation Quality Management (EFQM) Excellence Award and has completed practitioner training in Neuro-Linguistic Programming (NLP) and Social Return on Investment (SROI). He has completed 19 SROI studies related to working with offenders, a homeless hostel, service veterans, various family intervention programmes and young carers. Bob is currently working for BVSC on the Early Help Grant programme and has delivered a number of management development programmes for community groups supported by BVSC.