Quality Standards

• Leadership and Management 

• Referrals 

• Residents 

The 360-degree assessment process includes 

• Self-assessment  

• Submittance of supporting evidence 

• Onsite inspections and verification of evidence 

• Staff interviews 

• Resident feedback 

• Stakeholder feedback 

The benefits for providers: 

• Greater credibility and recognition for good practice 

• Preferential referral from Birmingham City Council and uptake of accommodation by citizens. 

• An independent and objective review of strengths and areas for improvement. 

• Prepares for the anticipated Supported Housing Bill licensing scheme 

The benefits for residents: 

• Access to well-managed and well-maintained accommodation 

• Access to support that meets individual needs 

• Access to information to empower informed choices 

 
For more information on the SEAQS, Accreditation process and fees, please read the downloadable guides 

The Charter of Rights for Residents of Supported Exempt Accommodation (COR) 

This has been developed by Spring Housing in partnership with Birmingham City Council for residents living in, or considering living in, non-commissioned exempt accommodation. The COR is aimed at empowering, informing, and supporting individuals in supported housing by setting out their rights and what they can expect from the provider 

The COR sets out 5 resident rights:  

• A right to feel safe and protected 

• A right to decent living conditions 

• A right to clear information on your support entitlement 

• A right to security of property 

• A right to seek advice and assistance, and to challenge 

For more information, please read the downloadable guide for providers and pamphlet for residents 

The SEAQS assessment is fee-based and automatically includes a requirement to become a COR Adoptee by attending a workshop (if you have not already done so) and a commitment to implementing its recommendations to improve customer engagement. After attending the COR workshop, you will receive a certificate and the right to use the COR logo on your website and literature. Passing the SEAQS assessment will entitle you to become a preferred provider with Birmingham City Council. You will also receive a certificate and the right to use the SEAQS Awarded Logo on your website and literature. 

Applying to become a COR Adoptee only is free and involves attending a workshop and a commitment to implementing its recommendations to improve customer engagement. After attending the COR workshop, you will receive a certificate and the right to use the COR logo on your website and literature. This will NOT entitle you to become a preferred provider with Birmingham City Council.

The downloadable self-assessment form sets out clearly how to meet the requirements of both. 

Become part of a Birmingham City Council backed initiative to improve and highlight good practice across the city by applying for our Quality mark and show your commitment to the wellbeing and safety of individuals accessing supported exempt accommodation.

To apply for the SEAQS assessment (which incorporates becoming a COR Adoptee, download and complete the following:

• Application Form 

• Payment Agreement Form 

• Self-Assessment Form 

• Property List Form 

• Provider staff list Form 

Send to [email protected] 

Following receipt, you will be invoiced for the agreed amount 

To become a Charter of Rights adoptee only, download and complete:

• Application Form

Send to [email protected] 

Following receipt, you will be contacted regarding attending a Charter of Rights Adoptee workshop

Downloads 

1. Guide to the Quality Standards 

2. Guide to the SEAQS accreditation process 

3. Guide to the fees 

4. Charter of Rights pamphlet for residents 

5. Charter of Rights Provider Guidance

6. Application form

7. Payment Agreement

8. Self-Assessment form 

9. Property List form

10. Provider Staff List form