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Quality Standards

Supported Exempt Accommodation Quality Standards (Non-commissioned)

The Supported Exempt Accommodation Quality Standards (SEAQS) have been developed by the BVSC in partnership with Birmingham City Council to assess the standards of non-commissioned approved supported exempt accommodation providers and their managing agents in Birmingham.

The SEAQS focus on policy and practice, standards of accommodation, the quality of support and information provided to residents and stakeholders. These are set out in three standards:

  • Leadership and Management
  • Referrals
  • Residents

The 360-degree assessment process includes

  • Self-assessment
  • Submittance of supporting evidence
  • Onsite inspections and verification of evidence
  • Staff interviews
  • Resident feedback
  • Stakeholder feedback

Charter of Rights for Residents of Supported Exempt Accommodation

A requirement to passing the Quality Standards is to commit to and ensure implementation of The Charter of Right. This has been developed by Spring Housing in partnership with Birmingham City Council for residents living in, or considering living in, non-commissioned exempt accommodation. The Charter sets out 5 resident rights:

  • A right to feel safe and protected
  • A right to decent living conditions
  • A right to clear information on your support entitlement
  • A right to security of property
  • A right to seek advice and assistance, and to challenge

The benefits for providers:

  • Greater credibility and recognition for good practice
  • Preferential referral from Birmingham City Council and uptake of accommodation by citizens.
  • An independent and objective review of strengths and areas for improvement.
  • Prepares for the anticipated Supported Housing Bill licensing scheme

The benefits for residents:

  • Access to well-managed and well-maintained accommodation
  • Access to support that meets individual needs
  • Access to information to empower informed choices

One application form, one assessment process

The Quality Standards and The Charter of Rights have now been aligned so now there is only one application and one assessment. The self-assessment sets out how clearly how to meet the requirements of both. There is a requirement for new applicants to attend a sign-up workshop.

Become part of a Birmingham City Council backed initiative to improve and highlight good practice across the city by applying for our Quality mark and show your commitment to the wellbeing and safety of individuals accessing supported exempt accommodation.

How to apply:

  1. Read the downloadable guides
  2. Complete the application form, payment agreement and self-assessment and send to [email protected]

Downloads:

  1. Guide to the Quality Standards
  2. Guide to the SEAQS accreditation process
  3. Guide to the fees
  4. Charter of Rights pamphlet for residents
  5. Charter of Rights Provider Guidance
  6. Application form
  7. Payment Agreement
  8. Self-Assessment form

Training:

Please see below links to training opportunities relevant the Supported Exempt Accommodation sector

BVSC is not responsible for the accuracy of information provided by third parties and accepts no liability relating to any information contained on the site.

Please also see training opportunities under the What's on tab on the BVSC website

Enquiries regarding becoming a Birmingham City Council Housing Benefit approved provider of supported exempt accommodation

Please note that the BVSC SEAQS Team do not have the remit to accept, process or pass on any applications to become a BCC HB approved provider.

Applications are via Birmingham City Council Revenue and Benefit Service.

Please contact: 0121 464 7000

Other Enquiries

Enquiries regarding becoming a managing agent for a Birmingham City Council Housing Benefit approved provider of supported exempt accommodation

Please note that the BVSC SEAQS Team do not have the remit to accept, process or pass on any applications to become a Managing Agent for a Registered Provider in Birmingham. Applications should be made directly to a provider approved by BCC HB. The BVSC SEAQS Team can offer no further guidance.

Complaints regarding Birmingham City Council Housing Benefit approved providers or their Managing Agents

Please note that the BVSC SEAQS Team do not have the remit to investigate complaints regarding Registered Providers or their Managing Agents. Complaints should go to Birmingham City Council.

Please email [email protected]

Published: 7th December, 2020

Updated: 16th May, 2023

Author: Helen Cobain

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