At BVSC we strive to provide our customers with the best service possible. We know that some of the best ideas come from people outside of our organisation and we therefore welcome feedback at every level to help us continuously improve what we do. This means that we want to hear from you when things go well, and when things could have gone better.

Compliments and Comments

At BVSC we live by our values:

COMMITMENT - Making a positive difference through passion, innovation and social action.

COLLABORATION - Connecting people and organisations to work together to improve lives.

INCLUSION - Empowering and involving everyone in creating a fair and equitable Birmingham.

INTEGRITY - Building trust through delivering excellent outcomes.

If we have done something well, for example a member of our team has delivered exceptional service to you, we would love to hear about it so we can pass on your compliments to them.

If you wish to make a comment or a suggestion about something we could be doing better, we also welcome that feedback.

Please complete our feedback form


We know that there will be times when we don’t get it right. When this happens, we want to make sure that things are resolved as quickly as possible.

In the first instance, we would ask that you speak to the individual with whom you have the complaint and try to resolve your issue informally. However, if you feel that your complaint has not been resolved then you can raise a formal complaint with us.

All formal complaints are dealt with by our Complaints Officer. Please complete the complaints form You may submit any supporting documents with the form, alternatively you may email them to [email protected]. For a copy of our complaints policy and procedure, please click here