Servol Community Services, Closing date: On Request

Salary = £32,489.28

Providing a proactive and strategic leadership for 2 residential units for adults with enduring mental health conditions.

Servol Community Services is an established, registered charity providing support and accommodation for those experiencing mental health problems in the West Midlands and London. Accommodation includes residential 24 hour staffed services and semi supported accommodation.

JOB PURPOSE:
The Manager is accountable for safe and effective service delivery across all units they manage.
Working with the Regional Operations Manager, the Manager will be expected to take part in the development and implementation of strategic plans and objectives, building external networks and partnerships and developing best practice across the organisation.

RESPONSIBILITIES:

- Maintain quality standards in the services they manage, ensuring that all internal and external regulations are met.
- To work with the Deputy Manager to ensure the admissions process is relevant and robust. All risk assessments related to admissions are also the responsibility of the manager.
- Act as a role model and champion Servol policies in particular health & safety, safeguarding, GDPR and equality, diversity, and inclusion.
- Ensure that effective lines of communication are maintained between staff, residents, their relatives/advocates, and other professional staff.
- Develop and maintain effective working relationships with relevant external partners to support continuous improvement of services and to identify new business/partnership opportunities.
- To investigate/monitor/record complaints and incidents in a timely and accurate fashion.
- Line manage the Deputy Manager and other senior staff including coaching, performance management and development.
- Actively participate in the recruitment and selection of staff.
- Ensure pro-active review, monitoring and evaluation of service delivery. Involving the team in service planning the review and continuous development of policies, procedures and effective communication systems ensuring awareness and adherence.
- Take responsibility for your own continuous professional development.
- Proactively manage financial reporting and monitoring/reporting void levels.
- Take the lead in ensuring all staff are compliant with data security legislation and organisational policy. The manager will be responsible for annual data security/information governance audits and take appropriate action
- Willingness to be undertake CQC assessment and registration

ESSENTIAL SKILLS/EXPERIENCE/QUALIFICATIONS:
 Level 4 in Health & Social Care qualification (NVQ/Cache/HNC or equivalent)

 Relevant years’ experience managing, coaching and leading teams

 Relevant previous experience of person-centred planning, assessing needs & developing/ implementing effective services

 Able to demonstrate previous experience of partnership building and networking

 Experience of budget and financial planning/management

 Previous experience of undertaking H & S audits and completing/actioning environmental risk assessments

 Proficient use of a variety of IT systems including Microsoft Office, bespoke case management systems and social media platforms

 Knowledge of mental health and relevant statutory and voluntary sector organisations

 Ability to demonstrate a high level of working knowledge of safeguarding.

 Working knowledge of relevant health & social care legislation and acts

If you are interested in applying for this post, please speak to our Regional Operations Manager, Jade McMillan, on 07760 783660.