Central England Law Centre, Closing date: 17 May 2024

We are looking for a highly efficient administrator/receptionist to work from our Birmingham office to provide excellent administrative support to our busy casework teams and a client focused reception service.

Salary: £22,011

Hours: Full-time or Part-time (We are open to job-shares)

Location: Tyseley, Birmingham

About this role:

This role is a pivotal one in Central England Law Centre as we strive to deliver excellent service to our wide range of clients from the local community in Birmingham.

The receptionist/administrator is the first point of contact for all clients whether they visit in person, send an email or contact us by phone. The person will also be responsible for providing administrative support to our caseworkers whilst overseeing all aspects of the management of the office from coordinating IT equipment, ordering office supplies and ensuring all building maintenance is up-to-date.

The successful candidate will be subject to a basic DBS check.

Responsibilities:

- Provide an excellent client focused reception service in person, by email and phone
- When required, provide general signposting information to clients
- Ensure that all records are kept up to date and files are maintained to a high standard
- Provide reports from Law Centre data sources as required
- Maintain asset logs of Law Centre equipment and identify equipment needs
- Coordinate IT issues with our external IT support
- Ensure building maintenance is up to date

Person Specification

Essential:

- A demonstrable commitment to social justice and a commitment to and understanding of the aims and objectives
of the Law Centre.
- The ability to work sympathetically and effectively with a wide variety of staff, volunteers, partners, and clients
- A non-judgmental attitude
- The ability to communicate effectively and sensitively
- An understanding of the importance of confidentiality
- The ability to get on with people and be polite under pressure and to work co-operatively as part of a team

Desirable:

- Knowledge of the work of Central England Law Centre or similar social justice organisations
- Experience of case management systems
- Experience of operating a telephone switchboard
- Experience of working with the public and in a busy and demanding environment

About CELC:

A fairer, more just society in which an understanding of rights and their power is embedded within communities.

Central England Law Centre is the UK’s largest Law Centre. Our size enables us to provide legal expertise across eight different areas of social welfare law including: discrimination; employment; health and social care; housing; immigration and asylum; public law; and welfare benefits. This means that we can offer services that can address all of the interconnected problems people face in their everyday lives.

What we offer:

- 37-hour working week;
- Flexible working hours and a hybrid working arrangement;
- 28 days holiday (rising by 1 day per year of service to 35 days after 5 years of service) plus 8 statutory days;
- Pension scheme membership;
- Access to an employee assistance programme;

We invite interested candidates to download our Recruitment Pack and apply for this role on our website - https://www.centralenglandlc.org.uk/administrator-receptionistbham 

Closing date: 12pm on the 17th May 2024

Interviews will be held in week commencing: 20th or 27th May 2024