BVSC Charity Jobs West Midlands

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We host a range of jobs across the region on behalf of all non-profits which includes charities, social enterprises, faith organisations and community organisations. If you’re looking for a job in the sector, whether that’s in fundraising, campaigning, project management, or marketing - or perhaps you’re looking for the next step in your career - look no further.

SAMM National, Closing date: On Request

We are looking for someone to run our helpline and perform general administration office duties from our Birmingham office. A large part of this role is to provide emotional support to traumatically bereaved members when required. Candidates must have a history of providing emotional support to emotionally distressed or vulnerable people. The Office Assistant will be accountable to the Office Co-Ordinator, and they must be able to fulfill a variety of administration.

Job Title: Assistant Support Co-Ordinator 
Responsible to: Office Co-Ordinator, CEO, SAMM Trustees
Responsible for: Administrative and digital tasks and for providing emotional support to traumatically bereaved members.
Hours: 20 hours per week (4 working days)
Salary Scale: £20K
Contract Terms: subject to a three-month probationary review. All applicants must agree to having an enhanced DBS check.

MAIN DUTIES
Assist in the coordination and delivery of creative projects and liaise with volunteers, professionals and staff. 
Communicate with members by phone and email.
Listen to the needs of the members, provide advice, assistance and emotional support when required.
Support the office coordinator, CEO and trustees as necessary within the office.
Assist in the administration of a complex office environment.
Promote, network and liaise with other agencies as necessary.
Provide cover for admin and office support when necessary.
Answer telephone and email queries from members, volunteers and other agencies.
Undertake any digital duties including the management of social media accounts and update our website.
Carry out any other reasonable duties assigned by the Office Coordinator.

PERSON SPECIFICATION
Applicant would be able to: 
Relate well to others in person and by telephone.
Maintain confidentiality and explain what this means.
Demonstrate excellent communication skills (written and oral) and an awareness of the needs of people from a variety of backgrounds and cultures.
Demonstrate good technical and digital skills.
Prioritise time and workload efficiently and effectively.
Work alone as well as part of a team.
Provide sensitive support to members and volunteers.
Demonstrate good listening skills and provide empathy when appropriate


EXPERIENCE
Previous experience of working in a busy office involving computer skills, accurate data entry work, associated administrative tasks, typing and telephone work.
Experience of bereavement issues is preferable but not essential as full training will be given.
Must have experience of dealing with distressing situations/conversations with people who are distressed and emotional
Experience of working with vulnerable or bereaved people is preferable but not essential.


KNOWLEDGE
Computerised systems and the ability to set up, use and manage an in-house database.
Current knowledge of Microsoft Office, Excel and main software packages normally used in an office environment.
Ability to use other office systems such as Mailchimp
Ability to use the WordPress website system in order to update the website
Understanding of Equality and Diversity issues.
Understanding of Safeguarding issues.


SKILLS AND ABILITIES
Accurate typing skills.
Ability to minute meetings accurately.
Ability to manage digital systems including social media accounts
Able to communicate effectively and sympathetically on the telephone, and to take accurate messages.
Ability to organise workload and prioritise to meet deadlines.
A professional, methodical and flexible approach to work.
Ability to deal with a range of contacts from the public, including people who are often distressed.
Ability to provide empathy and sensitively communicate with traumatically bereaved people.
A general interest in the work undertaken by SAMM.
Ability to communicate and liaise with committee members and staff.

https://samm.org.uk/