Free Training For A Career in Customer Service Employment support training for people who want to pursue a career in customer service is being delivered free of charge by Witton Lodge Community Association.The Customer Service Level 2 course runs throughout the year and provides learners with the knowledge and skills needed to succeed in a variety of roles across a range of industries.Employment Coach, Nargas said; “This qualification will help learners develop essential knowledge of how to carry out all those tasks which are necessary to deliver the highest standard of customer service.“It is a very worthwhile qualification which can be used to pursue employment across a wide variety of different sectors."The six-week distance learning course requires candidates to work through a workbook with the support of their tutor.An induction will take place prior to the start of the training to outline the contents of the course; which is a follows: Understanding customer service How legal and ethical requirements relate to customer service How to deliver effective customer service The management of customer service information Customer service delivery The relationship between customer service and a brandThe workbook will also include a series of activities to support candidates’ learning.If you are interested in attending the new Customer Service Level 2 training course please call Nargas on 07539 206752/0121 382 1930.