Effectively Supporting Volunteers in the Cost-of-Living Crisis

NCVO's Time Well Spent Research 2023  found that volunteers are increasingly concerned about the costs associated with volunteering. The number of people who are worried about being out of pocket if they volunteer has risen from 5% in 2019 to 14% in 2023.

Birmingham’s amazing volunteers give up their time to support some of the city's most vulnerable people. The Voluntary, Community, Faith and Social Enterprise (VCFSE) Sector needs volunteers to help deliver vital services now more than ever.

In this blog, we consider some steps that you can take to effectively involve volunteers during the cost-of-living crisis.

These include: 

Volunteers across the board are increasingly worried about the costs they incur through volunteering. This is particularly evident amongst certain groups. Almost one in five 18- to 24-year-olds cited it as a reason for not volunteering in NCVOs research. In a report on Diversity in UK Volunteering, Human Appeal found that 36% of volunteers had personally paid for travel costs, 18% for data or Wi-Fi and 12% had to account for time lost from their own paid work. To continue effectively involving your volunteers throughout the cost-of-living crisis, it’s essential that you cover any reasonable expenses associated with volunteering. These could include travel costs, lunch or any resources purchased for volunteering activity. As we approach a new financial year, include volunteer expenses in your budgets.   

Alongside offering to pay expenses, it’s also important that you create a culture in which volunteers feel able to claim expenses. Some volunteers will find it hard to ask for their expenses to be reimbursed, particularly if they volunteer for a charity. Make sure that you have an expenses policy and process, that it’s made available to volunteers and that they are reimbursed quickly so they aren’t left out of pocket. If you need guidance on paying volunteer expenses, look at NCVOs guidance:   

Many organisations have been struggling to recruit new volunteers over the past few years. Data from the 2021/22 Community Life Survey shows that rates of formal volunteering have dropped from 23% in 2019/20 to 16% in 2021/22. Human Appeal also found that 33% of all UK volunteers have had to cut back on their charitable time due to the cost-of-living crisis.  

Despite these statistics, we can continue to successfully involve volunteers throughout the cost-of-living crisis, but the nature of volunteering needs to change. More traditional volunteering roles which involve a regular commitment or set number of hours are less appealing. This is because people have more personal commitments or might be working longer hours to make ends meet. Now and into the future, volunteering opportunities must be flexible and enable people to give their time in the ways that work best for them. Consider how you can incorporate more flexibility into new and existing volunteering roles. Ask yourself: 

If you would like to learn more about micro volunteering, look at this article from Volunteero: https://www.volunteero.org/knowledge-center/getting-started/microvolunteering. Young Lives vs. Cancer and Alzheimer's Society also have some great examples of micro volunteering roles.  

The rising cost of living is disproportionately affecting those communities and people who were already experiencing financial hardship. Research by Human Appeal found that rates of volunteering have reduced more amongst Black and Asian Minority Ethnic (BAME) volunteers. Their report states that 38% of BAME volunteers now volunteers less, compared to 30% of non-BAME volunteers. It also found that 47% of BAME volunteers who now volunteer less, made this change because they need to spend more time working in their paid employment. 41% had new responsibilities directly related to the effects of the cost-of-living crisis that left them with no spare time to volunteer. 22% could no longer afford the costs related to volunteering. While data isn't readily available, this could be the case for other groups too such as young people, students, people who are not currently working, single parents or people with disabilities.  

The topics of expenses and flexibility discussed above are also inclusion priorities – if we don’t reimburse expenses, we’ll exclude volunteers who can’t afford to be out of pocket for giving their time. If we don’t offer more flexibility, we’ll exclude those who need to fit their volunteering around work or caring responsibilities. We know that volunteering has many benefits for citizens, organisations and communities, but there are inequalities in those who are most likely to be able to give their time to volunteering. Inclusion is already a priority in volunteering, but it’s more important than ever that we adapt and ensure that people from all backgrounds can give their time to support our city.  

Seizing new opportunities  

While it’s a difficult time for many people, we are also being presented with opportunities. Lots of citizens are concerned about people in their community and are willing to volunteer to support those impacted by rising costs.  

Human Appeals research found that 36% of BAME volunteers now volunteer more because of the cost-of-living crisis. 23% of non-BAME volunteers also began volunteering more. In another report by Censuswide, 52% of Gen Z respondents (that's people currently aged 11-26) said that the cost-of-living crisis had made them want to volunteer. While the sector is facing challenges with volunteer recruitment, there are lots of people keen to support those who are struggling. If you're running services that support people affected by increased living costs, it's worth communicating how you do this to attract new volunteers.