Terms and Conditions

Confirmation of bookings

All bookings must be made using our online booking system. You will receive an automatic email response, so if this doesn't arrive, please telephone us.

For any queries relating to your booking, please email training[at]bvsc[dot]org or call 0121 643 4343.

Cancellations and Changes

If you find you are unable to attend a session that you have booked please let us know as soon as possible by emailing training[at]bvsc[dot]org. We are happy for someone to attend in your place, but you must provide their details prior to the course.

For cancellations made more than 7 days before an event we will refund 100% of your fee. Otherwise the full fee is payable and unattended places will not be refunded.

BVSC reserves the right to withdraw a course at any time. In these circumstances, participants will be offered a full refund or an alternative course or date.

Our venue

Our training takes place at BVSC, 138 Digbeth B5 6DR.

Refreshments

Refreshments are served throughout all our courses and full day courses include a sandwich lunch.

There are several car parks nearby, and the Q-Park on Rockingham Street usually offers our customers a discount (ask at The Circle reception on arrival). Sheffield Supertram has Park and Ride facilities at Meadowhall, Halfway, Parkway Central, Malin Bridge and Middlewood.

All of the venues we use are accessible to disabled people. Please tell us at the time of booking if you have any specific access requirements.

Comments and complaints

If you have any comments or complaints, please contact the Communications Team on 0121 643 4343 or email training[at]bvsc[dot]org.