Citizens Advice Birmingham - Closing date 2 May 2024

Salary : £29,129 per annum 

(pro-rata for part-time hours or part of year worked)

Hours of Work: Part time 27.3 hours per week

Annual Leave: 25 days plus 8 bank holidays pro rata per annum from 1st January to 31st December. This rises to 30 days pro rata over the next 5 years

We have an exciting opportunity to join us in making a difference!

Citizens Advice Birmingham has partnered with Alzheimer's Society to deliver Welfare Benefits Advice for people living with dementia. This includes those with the condition and their carers. 

Are you an experienced adviser who has a strong background in the delivery of high-quality advice and a good working knowledge of welfare benefits? 

We are looking for an enthusiastic caseworker to join the team, to provide the following:

You will undertake casework, assisting clients to access their entitlement to welfare benefits and other sources of financial help, up to and including tribunal representation.  

Advice will be delivered virtually according to the service user’s needs and preferences. This will include phone, secure email or secure video calls.  

Help to design welfare benefit information leaflets and upskill referrers, preparing and providing training on our referral processes.  

Working independently and building relationships with third sector colleagues will be important, as will the ability to achieve targets, and support the work of volunteers. 

Job pack

For a job pack contact us at [email protected]  

CVs are not accepted 

Previous applicants need not apply

Closing Date: Thursday 2nd May 2024 at noon

Interview Date: Monday 20th May 2024