Portal Guide: How to Review Flagged and Rejected Applications Application Process All applications submitted follow the same process through the portal (detailed below) Welcome Menu Flagged Applications can be found by clicking on the sidebar on the left of the main page. This will bring up the table showing the reason the application has been flagged, as well as giving the option to resubmit or open the application. Open Application Opening the application will bring up all of the information contained in the application. View History of Application Here you can view more details on what the application has been flagged for, and therefore what you need to amend in the application before resubmitting. If the application is in your rejected list, then you will be able to see a detailed response as to why the application has been rejected and what you need to do to get it approved Amending the application Once you have an understanding of why the application has been flagged/rejected, please update the required details in the application body, Once you have made changes, you need to select ‘Update bank details’ in order for the changes to be saved Approving/rejecting the application Once changes have been made, the application must be resubmitted for BVSC assess for payment. Or if you no longer believe an application is appropriate for submission or no longer eligible you can reject an application. Clicking on any of these will bring up a pop-up text box where you can briefly give the reason for approving, flagging, or rejecting etc. Approve an application: To resubmit an application for processing, describe what changes you have made to the application data and why this means the application should now be accepted Reject an application: Outline the reasons behind the application no longer being appropriate. Rejecting an application will move it to the Rejected Applications section, where it can still be reviewed and approved if this is needed Common Flagged Application Reason Codes Note: there may be more than one reason why the application has been flagged, all flagged reasons will be visible in the “Reason” field “Resubmission”: Explanation: Application has been rectified and approved by the trusted partner Action: No action required-you have rectified and resubmit the application and this now sits with BVSC to approve “Amount too High!”: Explanation: Grant amount requested exceeds £200 Action: Please amend the amount requested “Bank Account notes”: Explanation: Information has been inputted into the “bank account notes” section of the application form, which causes it to flag Action: None required-the information must now be reviewed by the BVSC team “Duplicate Postcode”: Explanation: The system has found the same postcode in another application Action: Please ensure that there is a justification for why the postcode may match another applicant’s (e.g. They are living in shared accommodation) in the Approval Reason “Last Name/Bank Details”: Explanation: The bank account holder’s name does not match the applicant’s Action: Please ensure that there is a justification for why the names do not match in the Approval Reason Note: we cannot pay the grant into another person’s account unless they are able to demonstrate proof that they hold power of attorney for the applicant “Payment failed”: Explanation: We have attempted to make payment to the applicant’s bank account however it has bounced back. Action: Please contact the applicant to amend the bank account details Note: Do not resubmit the application if you haven’t made changes to the bank account/sort code. Even if you believe the account details are correct, it has bounced when attempting payment and will only bounce again if resubmit. If this is the case, then please liaise with your locality lead to arrange a cash/voucher payment “Incorrect bank details” / “No Bankaccount Number”: Explanation: Bank details have been inputted incorrectly in the bank account number and sort code fields Action: Please review the fields and contact the applicant to amend the bank account details if required “PostCode Format”: Explanation: Postcode has not been inputted correctly in the field Action: Please review the application postcode to ensure it is in the correct format. If it is missing, please contact the applicant to confirm “Same Address found in system”: Explanation: The system has found the same address in another application Action: Please ensure that there is a justification for why the address may match another applicant’s (e.g. They are living in shared accommodation) in the in the Approval Reason