Telephone Befriender Volunteer

Phone: 
0121 478 5221
E-mail: 

Could you give a few hours a week to make a telephone call to someone in the community who has a visual impairment? Can you help someone be less isolated by becoming a Telephone Befriender and calling a person with sight loss at home? We are especially looking for people who are available on Mondays and Fridays during office hours. Purpose of Role Social isolation and loneliness can greatly affect people with sight loss as they can lose confidence and independence. Telephone Befriender Volunteer at Focus Birmingham can help support people with sight loss to overcome feelings of isolation by providing them with regular telephone chats. The aim is to build relationships where people with sight loss are given the opportunity to share their feelings and speak about what they are going through in a confidential and non-judgemental atmosphere. The Telephone Befriending Service will run from our Low Vision office in Harborne and will be run by volunteers who will be supported by staff at Focus. Telephone Befriender Volunteers will make a call to someone at a pre-arranged time that will be the same each week, lasting 30 minutes maximum, using Focus landline. Typical role tasks • Befriending someone over the telephone • Making a weekly call for 30 minutes max to service user • Keeping accurate records of what was discussed during the call • Promote the service within Focus Skills, experience and prerequisites • Have a good understanding of Sight Loss • Trustworthy, reliable, friendly and sociable • Willingness to commit to regularly calling a service user with a visual impairment • Ability and willingness to record and submit monthly logs which provide information and feedback about calls • Taking part in team meetings and any regular training required for the role • Take part in supervision and development to improve the effectiveness of the Telephone Befriender Volunteer role Commitment level To build trust and a good rapport with the service user you are matched to, we ask that you can make a regular commitment to calling clients weekly. Preferably calls should be at the same time each week but the times and frequency of the calls can be flexible to suit both you and the service user. About Focus Birmingham Focus Birmingham is a specialist charity providing expert support, advice and information to anyone in Birmingham with sight loss or other disabilities. We aim to help people with sight loss and visual impairment have an independent and rewarding life. Training provided • Sight Loss Awareness and Focus Induction • Safeguarding Adults • Any additional relevant training to enable you to undertake the role can be discussed such as boundaries, confidentiality and diversity • Peer Support and on-going training depending on needs of service Benefits to you • An opportunity to gain new skills and to support people with sight loss • An opportunity to build relationships with new people • Access to training and development opportunities • Opportunity to develop and shape a new service • Regular peer support and supervision by Focus staff DBS check This role will require an Enhanced Adult workforce Disclosure and Barring Service (DBS) check that will be carried out by Focus at no cost to you. Expenses Focus Birmingham has a reimbursement of expenses policy which covers the reasonable out of pocket cost for your volunteering such as travel. Role support Focus Birmingham’s Community Manager, Counsellor and the Volunteer Coordinator Further information For more information about this role or if you would like to apply, please contact the Outreach Community Coordinator on 0121 478 5221 Email: volcoord[at]focusbirmingham.org[dot]uk