Citizen Coaching & Counselling, a social enterprise based in Digbeth, Birmingham was established in 2005 and provides 20,000 counselling sessions a year to adults and young people in Birmingham. The recent year has seen an expansion of our services and we are seeking to recruit volunteer placement counsellors to support local young people in need. Starting dates June and September 2021. Please read the requirements below carefully before applying.

Volunteer Counsellors and Counsellors in training can apply by completing our application form (and other attachments) and sending it back to us by email.

email [email protected] for the link to these documents- please do not call or send a CV.

Applicants will need to:

• Be in the second year of their Diploma or Level 4 Qualification or on a Master’s level or specialist course.
• Complete our application form (and attachments) and return to us as instructed.

Following application, there is a selection process. Successful applicants will be asked to:

• Attend an interview.
• The recruitment panel for the interview will comprise of 2-­‐3 people one of which will be the Clinical Lead / Chief Executive Officer.
• Supply copies of any certificates or diplomas they have already completed which relate to their counselling work.

Following the interview selected applicants will

• Be asked to complete a short work placement. These hours can be completed either in a block or over a number of hours per week. The purpose of the work placement is to ensure that all potential volunteer placements are familiar with the service and what we do. The time will also include Induction into the organisation and any necessary training.
• Provide a DBS certificate. We can provide one at cost price if you do not currently have a portable one.
• Be offered a placement subject to satisfactory completion of the induction process & training.
• Most placements are completed in 10-2 or 2-5 pm slots Monday to Friday. We do have very limited evening placements on Tuesday and Wednesday evenings between 5 pm and 8 pm.
• Placement counselling sessions are delivered in person, face to face at our Zellig based Counselling Centre (B9 4AT). We do not allow placement counsellors to work online for their first 50 hours. If we go back into any kind of lockdown situation, we may review this, subject to your training in these areas.

Benefits for Volunteers

• Counsellors are assigned clients according to their level of experience and specialisms (following client assessment and careful consideration by our senior counsellors and Clinical Lead).
• The opportunity to accrue counselling, supervision and training hours that will count towards course requirements as well as BACP accreditation.
• Supportive consultation with the Clinical Lead (see above).
• Annual appraisal review.
• Our best efforts to proper integration into the organisation.
• Access to extra training as appropriate.
• Induction into relevant office procedures.
• Honest professional references, should they be required.
• To attend team meetings quarterly.
• Potential opportunities for paid work once qualified.


Counsellors are required to:

• To work within our policies and procedures and BACP guidelines.
• To maintain a caseload of 2-3 clients a week. This can increase as you progress.
• See clients aged 18+ (unless on a Young People’s qualification) for short term and longer-term counselling.
• To have regular supervision with a supervisor approved by us, agreed by your course provider and financed by yourself.
• To rebook client sessions. If you need to cancel sessions with clients, unless you are unwell, you will be expected to remake these appointments yourself.
• To maintain client details and notes on our system.
• To meet regularly with the Clinical Lead.
• To report any client risk to the clinical lead or in her absence, CEO
• If something goes wrong with your placement or you are unhappy with any aspect of Volunteering inform us at the earliest opportunity.
• To attend casework supervision sessions as per requirements.
• To keep to time commitments as far as is reasonable and to inform the office of any impending lateness or absence.
• To ensure that counselling sessions are booked within our opening hours.
• Upon leaving the organisation, all counsellors should seek to ‘wind down’ their caseload, reaching planned endings with as many clients as possible. Any others should be transferred to another counsellor in a sensitive and professional manner.