Description of Service

Age UK Birmingham & Sandwell is a dynamic and expanding charity that provides a range of services and programmes for people aged 50 and over. We are seeking an ambitious, enthusiastic and engaging individual to join our organisation to support our expanding services in line with our organisational strategy.

Job Purpose

Volunteers are at the heart of the services we provide to older people and the core purpose of this role is to lead and co-ordinate the delivery of Age UK Birmingham & Sandwell’s volunteer engagement strategy. This will include recruitment, development and retention of volunteers to ensure that there is a pool of reliable and experienced volunteers to support the activities of the charity. You will also design and implement evaluation systems to demonstrate the impact of the volunteer programme.

Principal Duties:

• To recruit and retain volunteers in accordance with the needs of the charity in line with the agreed business plan.

• To manage the overall provision of training for all volunteers and work alongside colleagues to review and agree the content and ensure that all statutory and mandatory training is given and recorded.

• To ensure that all new volunteers are on boarded correctly and receive an agreed induction in line with current health and safety and safeguarding legislation and which ensures they are well-prepared to undertake all aspects of their volunteering role.

• To work with other Managers and where appropriate make decisions, to ensure that volunteers are appropriately placed within Age UK Birmingham & Sandwell’s programmes, according to their skill sets and interests.

• To ensure that mechanisms/processes are in place so all volunteers have the opportunity of a voice within Age UK Birmingham & Sandwell and that their wellbeing needs are met at all times as is reasonably possible in line with Age UK Birmingham & Sandwell’s ethos.

• To further develop, protect and uphold Age UK Birmingham & Sandwell’s credibility and reputation for offering an exceptional volunteering experience.

• To work with the Head of Operations to develop new volunteering initiatives with a view to fulfilling Age UK Birmingham & Sandwell’s long term strategic plans.

• To work with Service Managers to promote, successfully facilitate and evaluate existing volunteer programmes and proactively look to develop new ones in line with suitably researched and recognised need.

• To liaise with all managers to define roles and put together role descriptions for new volunteers.

• To advertise both internally and externally the required volunteer job roles and complete all necessary checks, initial inductions, and other relevant recruitment and selection matters, before handing volunteers over to Service Managers.

• To update the volunteer handbook and complete all processes for producing and updating all volunteer materials, policies and procedures

• To work with Managers to review and agree the process for on boarding and training volunteers, depending on their roles and the needs of the charity

• To liaise with the Communications Manager to ensure all existing volunteers are kept well informed of all Age UK Birmingham & Sandwell news, activities, training opportunities and necessary updates.

• To manage the process of providing accurate and up to date records for all volunteers to ensure that internal and external reporting requirements are met.

• To design and implement surveys and evaluations to build a database of information/outcomes, for inclusion in grant applications, reporting and to enable the Senior Management Team to understand the strengths and weaknesses of Age UK Birmingham & Sandwell’s recruitment, on-boarding, training processes and how the charity can ensure it continues to recruit and retain happy and appropriately skilled volunteers.

• To organise volunteer events.

• To attend and participate actively in all Management Team Meetings, and compile all necessary reports as and when required.

Legal requirements:

• Enhanced DBS check

• Driving licence

Application forms must be completed fully; CV’s will not be accepted.

Please visit our website for a full person specification and to apply.

The deadline for applications is the 14th June. Interviews on 23rd and 24th June 2021