Volunteer Helpline Assistant

As a volunteer at Birmingham Mind’s Helpline, you would be a valued member of a lively and supportive team who answer phone calls and messages concerning mental health and wellbeing. Volunteers receive comprehensive training and supervision, and gain many useful skills. Reimbursement for travel and meal expenses are available.

You must be over 18 years of age and be able to attend our Beechcroft Centre in Erdington (B23 7JG). After training is completed, to consolidate learning, we suggest a minimum of 1 x 4 hour shift per week. Shifts are available between 9am and 11pm, 7 days a week. Although we welcome those seeking experience working in the Mental Health field, this opportunity is not suitable for work placements or student experience.

The application process will include:

• attending a Volunteer Information Session at Beechcroft,
• submitting an Online Application https://birminghammind.org/what-we-do/helpline/become-a-helpline-volunteer if not already done,
• an Informal Interview at Beechcroft with DBS check.

Please note that we will not request references until after you have attended a Volunteer Information Session. This is because we need to be sure that you understand the intense nature of the volunteering role that you have applied for.

You can find out more about our Helpline at: https://birminghammind.org/what-we-do/helpline/ 
Any questions: [email protected]  or ring our helpline on: 0121 262 3555