Tour Guild at JW Evans Silver Factory with English Heritage You will be providing guided tours of the silver factory to visitors that convey an enthusiasm for the site, its founder and historical context of the company as part of the jewellery quarter. Be a friendly, approachable, and enthusiastic face for our visitors.• You will be leading or tailing 1.5 hour guided tours explaining the key features and stories of JW Evans.• You will answer questions from our visitors on a broad range of topics.• Ensure that visitors do not touch or remove collection items.• Assist in the maintaining the presentation and the cleaning of shared spaces.Our volunteering opportunities are flexible but we would love to see you at least once a fortnight. Sessions are available as morning, afternoon, or all-day slots on weekends only. A typical session is 3 hours long.What support and training will I receive?In preparation for this role you will need to develop an understanding of the history of the site. Full training will be provided and will include:• Familiarisation with site and staff.• Health and safety training.• English Heritage customer service training.• Training on the proper use of machinery in the collection.• Two-way radio training.What will English Heritage expect from me?• To be the friendly face of English Heritage and deliver excellent customer service.• To be reliable in attendance and dependable.• Help us maintain the highest standards of presentation at our sites and properties.• To wear English Heritage volunteer uniform where provided.• Help us protect our properties and collections by understanding and following our security and safety procedures.• Maintain good working relationships with staff, other volunteers and members of the public.• Attend appropriate training and learn about the work of English Heritage.• Observe organisational policy and procedures.• Safeguard confidential information about English Heritage and let us know about anything relating to your role or the work of English Heritage that you think might be controversial.• Any documentary or other material (including any copyright applying thereto) you are provided with or which is created by you in respect of your volunteering will be the property and copyright of English Heritage (unless otherwise agreed in writing).What can I expect from English Heritage? • A welcoming and enjoyable experience.• To be treated fairly and with respect.• Recognition and appreciation for your contribution.• A full induction and training programme with on-going support.• A volunteer pass allowing free entry to English Heritage properties is available on completion of 60 hours and four months of volunteering.• Reimbursement of reasonable travel costs between home and volunteering location within agreed limits.• A certificate to demonstrate work carried out for English Heritage is available on request to show future employers or further education providers. • You will be covered by English Heritage’s own indemnity arrangements in respect of all liabilities that may result from your appointment as a volunteer.