Universal Support - Help to claim adviser

Universal Support: Help to Claim adviser

Closing date: Friday 25th March 2019

Location: Citizens Advice Birmingham, Gazette Building, 168 Corporation Street Birmingham B4 6TF with travel to outreach locations throughout the city required.

E-mail: p.adamson[at]bcabs.org[dot]uk

Citizens Advice Birmingham is set to deliver a new service called “Universal Support: Help to Claim” to help people make a new Universal Credit claim. The service will operate between 8.00am and 6.00pm, Monday to Friday via telephone, web-chat, and in person.

We are looking for people with a commitment to the aims and principles of the Citizens Advice Service; good listening, questioning and IT skills; the ability to work at pace within a busy environment, while treating clients with sensitivity and empathy; the ability to empower clients; and to maintain structure and control of meetings. You will support clients to make and complete their new Universal Credit claim, via delivery of face-to-face web-chat and telephone support. Based initially at our city centre office, travel to outreach locations throughout the city is expected.

We encourage and welcome applications from people of all backgrounds.

To request an application pack (CVs not accepted), please email p.adamson[at]bcabs.org[dot]uk

Previous applicants need not apply