Team Leader - Recovery and Employment Service

Team Leader

Recovery and Employment Service, Handsworth, Birmingham

Salary £23,316 per annum

37.5 Hours per week

We are a leading provider of mental health services in Birmingham and the West Midlands.

As Team Leader you will provide support and deputise for the Service Manager with regards to the day to day management of the Recovery Hub. You will be responsible for managing staff members and volunteers and leading on the delivery of recovery support for those experiencing mental health difficulties.

The Recovery Hub enables people to learn how to manage their mental health and wellbeing effectively, and offers information and guidance for people to develop coping mechanisms and build resilience. Support is offered through a variety of Recovery Hub opportunities, including condition management, one to one holistic personal development planning as well as social and peer support sessions.

Please see the Team Leader Job Description for full details of all of the skills and experience required for this role. If you feel that you meet the requirements of this position we would like to hear from you.

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Our people are key to the success of the organisation and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.

Closing date for applications is Sunday 13 October 2019

Interviews will take place on Wednesday 23 October 2019

JOB DESCRIPTION

Job Title: Team Leader
Department: Recovery and Employment Service
Reports to: Service Manager

ABOUT BIRMINGHAM MIND

We are a leading provider of mental health services in Birmingham and the West Midlands. We offer high quality services that support both recovery and wellbeing and we actively work with people so that they can be in control of their lives. With respect for the individual at the forefront of all the work we do, Birmingham Mind has a well-earned reputation for excelling in quality.

With over 50 years’ experience of supporting people with mental health difficulties within our local communities; we always strive to challenge the stigma that surrounds mental distress.

Our people are key to the success of the organisation and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People.

ABOUT THE SERVICE

Service Purpose

The aim of the service is to offer opportunities and interventions to support recovery for service-users and carers aged 18 upwards, who require support to manage their physical, psychological and emotional health needs. There are two Birmingham Mind Recovery Hubs, situated in North Birmingham (Erdington) and West Birmingham (Handsworth).

A range of other community settings and facilities are used to deliver key aspects of the programme outcomes including peer support groups. Recovery Hubs offer a programme of courses including Mindfulness, Anxiety Management and Confidence Building as well as a range of other opportunities.

Service-users who are seeking paid employment opportunities will be referred to Better Pathways to engage them on IPS Employment Service programme; whilst continuing to access Recovery Hubs for recovery focused interventions.

ABOUT THE ROLE

As Team Leader you will provide support and deputise for the Service Manager with regards to the day to day management of the Recovery Hub. You will be responsible for managing staff members and volunteers and leading on the delivery of recovery support for those experiencing mental health difficulties.

The Recovery Hub enables people to learn how to manage their mental health and wellbeing effectively, and offers information and guidance for people to develop coping mechanisms and build resilience. Support is offered through a variety of Recovery Hub opportunities, including condition management, one to one holistic personal development planning as well as social and peer support sessions.

All of our service users have aspirations and wishes and it will be the Team Leader’s role to ensure that the staff team support service-users to achieve these. Team Leader’s will work in a person centered holistic manner.

As Team Leader you will network and encourage partnership working with local organisations to ensure that wider opportunities are promoted and shared.

You will recognise and value the skills and experience of service users who have made the step into volunteering and encourage co-production to create a service which both respects service users and encourages participation.

This role will include a percentage of time on the actual delivery of services. This will vary according to service need, but is likely to be at least 20% of the role allocation time.

MAIN RESPONSIBILITIES

Service Delivery

You will lead a team of staff to provide a recovery and ensure that all staff offer a person centred approach that focuses on supporting the individual in the assessment of their skills, hopes and ambitions. As part of your role:

• You will support the Service Manager to monitor the range of activities undertaken by the staff team and ensure that outcomes are recorded and reported on a timely basis for the purposes of monitoring and reviews.

• You will ensure that the range of services offered within this service is reviewed and updated to reflect the changing needs of this service and of our local population.

• You will give direction to your team to enable the provision of a safe and effective service.

• You will lead on meetings for your team and support the Manager in any organisational directives applicable to the team.

• You will respond quickly and appropriately, in line with guidance and policy, to any safeguarding concerns in accordance with legal requirements and regulations (eg safeguarding, contractual requirements).

• You will provide appropriate support to resolve conflict and address complaints.

• You will carry out monthly individual supervision and appraisal of your staff and contribute to the supervision needs of volunteers within the service.

• You will ensure you adhere to Birmingham Minds Policies and Procedures and in particular those of health and safety and equality and diversity.

• You will support the Service Manager in attending safeguarding conferences and community meetings to maintain a presence and ensure a smooth flow of information.

• Assist in the writing of business plans for your service.

• You will attend external and internal meetings as appropriate and produce accurate and up to date records on a timely basis which are regularly reviewed and updated.

• You will deal promptly and effectively with poor performance and ensure that effective measures are put in place to address this.

• You will work with the Service Manager to identify opportunities for new developments and opportunities for Service improvement.

• You will participate in training and development, supervision and appraisal activities in order to ensure that personal skills and knowledge remain at the required standard for the role.

• You will deliver training as required and assist in the induction of staff and volunteers to the service.

• You will participate in the Associations out of hours on-call rota

• You will undertake any other associated duties within the scopes, remit and expectation of the role.

Quality

As part of your role you will:

• Actively encourage service users to be involved in the development of Birmingham Mind and its services.

• Manage the staff team to best support service users to achieve successful outcomes and service targets.

• Assist in measuring and monitoring quality against National Mind’s quality standards, service contract requirements and the Service Charter.

• Actively encourage service users to be involved in the development of Birmingham Mind and its services.

• Provide feedback to the organisation that has been gained from service users and other stakeholders to continuously improve both your team’s and the wider Support Services team’s delivery.

• Participate in the development of literature and promotion of the service.

• Take the lead on ensuring that the service is embedded in its local community and maintain good relationships with other organisations.

Respect for the individual

As part of your role you will:

• Work to a value based approach within a recovery framework and support your team to work in this way.

• Behave at all times with honesty and integrity.

• Strive, at all times, for individuals to be in control of their lives

• Behave at all times with honesty and integrity and will support and encourage others to do the same.

• Demonstrate self-control and the ability to manage your own reactions and emotions.

• Challenge discriminatory and disrespectful behaviour and instigate appropriate action to address this.

• Give honest, professional and constructive feedback.

Creativity and Innovation

As part of your role you will:

• Be solution focused in relation to problem solving and actively support the introduction of new ideas, methods and processes from the team and other sources.

• Deal positively and constructively with incidents, accidents, complaints and feedback, in line with Birmingham Mind’s policy guidelines. You will deal with these within the required timescales.

• Use your skills and knowledge to ensure that change within the team or the service is delivered positively and team motivation and morale are not affected.

• Regularly reflect on your own practice and adopt a creative and motivational approach to enhance the experience of those you are line managing, the staff team and those accessing our services.

• Actively support the introduction of new ideas, methods and processes.

Team Working

As part of your role you will:

• Value being in a senior role as well as the overall team and you will establish constructive working relationships with other teams and groups both internally and externally.

• Provide support to your peers as required.

• Involve colleagues where appropriate and value and recognise the contribution of others.

• Value and respect that other people will have different roles and will contribute to the team in different ways.

Communication

As part of your role you will:

• Write in a style that is appropriate and accessible to your target audience.

• Ensure that all organisational communication is cascaded to your staff.

• Establish rapport with people and adapt your approach to reflect the other person’s style or mood, responding with empathy to personal, difficult or embarrassing subjects. You will initiate actions, even in challenging situations.

• Reflect back to individuals and/or the team and accurately summarise what you have heard to ensure understanding.

• Utilise a variety of styles and approaches whilst still behaving in a professional manner in a wide range of differing situations.

• Communicate in a style that is appropriate and accessible to your target audience.

• Complete information requirements on our system and monitoring information requirements to a high standard and in a timely manner.

• Have good verbal, written and IT skills.

• Complete all required documentation, as directed, including review and assessment paperwork, ensuring all records are maintained and up to date.

• Help to maintain links with the community and its services and liaise with other professionals involved in the support and treatment of the service user, with due regard to the confidentiality policy and only under the guidance of a supervisor.

• Develop and maintain a good up to date knowledge of services and resources within Birmingham.

• Encourage user involvement in the development of services offered by Birmingham Mind.

• Work with the team to set up peer led groups in local community settings.

• Seek feedback from service users and other stakeholders as to the helpfulness and effectiveness of the service provided.

Planning and organising resources

As part of you role you will:

• Plan, prepare and promote the delivery of sessions across Birmingham.

• Monitor and report any Health and Safety issues to the line manager and/or other appropriate agency.

• Ideally to have daily use of reliable personal motorised transport. All vehicles must be roadworthy and insured for business use and the drivers must have a valid UK driving license.

Financial

You will work within the parameters of the service’s budget, focusing on value for money and the best use of resources for effective time management and daily workload planning.

Duties and responsibilities will vary from time to time and the post holder will be expected to perform other such duties that are reasonably comparable. All employees must adhere to the Association’s policies and procedures, in particular, Safeguarding, Health, & Safety and Equality & Diversity policies.

ATTRIBUTES, VALUES AND EXPERIENCE

• You will have at least 12 months experience of working within a supervisory role as well as at least 6 months experience of working either voluntarily or in a paid role within the mental health field. (A/I)

• You will have a positive attitude to people who have experienced mental health difficulties. (I)

• You will have a good working knowledge and understanding of the legal and regulatory frameworks that affect the work we do eg Safeguarding(I)

• You will be flexible in terms of your working hours, which may include evening and weekend work. (I)

• You will have experience of providing creative solutions to problems and difficult situations. (I)

• You will have a Level 3 Diploma in Health and Social Care (QCF/NVQ). (A)

• You will have a NCFE Level 4 Diploma in Health and Social Care (or equivalent) or a willingness to work towards this. (A)

• Ideally, you will have knowledge of working in a local way and engaging a range of stakeholders. (I)

• You will be able to demonstrate the ability to work with strong values and work within a recovery focused approach (I)

• You will have experience of supporting service users, using motivational techniques to assist them in the successful attainment of their goals and aspirations. (I)

• You will have excellent communication skills and be able to effectively utilise the technology available. (A/I)

• You will be able to evidence and have a commitment to team and service user development. (I)

• You will have the ability to support others to achieve the agreed outcomes as laid out in the service contract. (I)

• You will have experience and understanding of confidentiality, data protection and health and safety. (I)

• You will have experience of managing challenging situations and working under pressure. (I)