Main duties and responsibilities of the job:

  • Be responsible for the reception area and the surrounding environment
  • Greet visitors professionally, direct their enquiries and keep signing in records up to date.
  • Answer telephone effectively and transfer calls to relevant staff within the office
  • Signpost clients effectively at the point of triage – have the ability to understand/learn about the needs of refugees and migrants and where to signpost appropriately if RMC does not cover a specific area of work.
  • Log in service users on Microsoft 365 ticketing system.
  • logging new client files onto the database
  • Book appointments for the advice/casework team and volunteers.
  • Log incoming post on the Office 365 and liaise with clients where relevant
  • Liaise with the Admin/Finance Officer at the head office to complete orders for stationery and other necessary supplies.
  • Provide admin support to the advice team when required which includes – filing manual and electronic, booking appointments, faxing and photocopying.
  • To administer volunteer expenses and keep accurate records.
  • liaising with the Office Manager for staff holiday/sickness
  • To deal with all incoming referrals for various projects


In order to deliver services effectively, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties, however, will fall within the general scope of the job. This job description will be subject to periodic review with the post holder to ensure it accurately reflects the duties of the job.

Equal opportunities statement

As part of its recruitment policy, RMC intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion, or is disadvantaged by any condition or requirement which is not demonstrably justifiable within the person specification.