Reception and Admin Officer

  • Report to: Senior Manager
  • Working closely with: Caseworkers and volunteers
  • Job purpose: To be a welcoming face at RMC to all visitors and clients, to answer all telephone calls on the main reception, assist with triage and provide admin support.

Working arrangements:

The post holder will be expected to work 35 hours per week during 9-5 between Monday and Friday based in Walsall town centre.

Probationary period: 4 months

Main duties and responsibilities:

  • Be responsible for the reception area and the surrounding environment
  • Greet visitors professionally, direct their enquiries and keep signing in records up to date.
  • Answer telephone effectively and transfer calls to relevant staff within the office
  • Signpost clients effectively at the point of triage – have the ability to understand/learn about the needs of refugee and migrants and where to signpost appropriately if RMC does not cover a specific area of work.
  • Log in service users on Microsoft 365 ticketing system.
  • Logging new files onto the database
  • Book appointments for the advice/casework team and volunteers.
  • Log incoming post on the Office 365 and liaise with clients where relevant
  • Liaise with the Admin/Finance Officer at the head office to complete orders for stationery and other necessary supplies.
  • Provide admin support to the advice team when required which includes – filing manual and electronic, booking appointments, faxing and photocopying.
  • To administer volunteer expenses and keep accurate records.
  • Liaising with the Office Manager for staff holiday/sickness
  • To deal with all incoming referrals for various projects


For an application form please email vacancies[at][dot]uk.