Peer Mentor

Part-time working and job sharing considered
Fixed-term contract till March 2021

Closing date: Sunday 19th July 2020 at 11.30pm. 
Interviews: Tuesday 28th July 2020

Do you have lived experience of mental health issues and offending? Would you like to use that experience to help others turn their lives around? This is a great opportunity for you to gain experience working with a leading provider of homelessness and housing advice and support. Join us as a Peer Mentor and be part of this exciting new service. 

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Funded by the Birmingham and Solihull Mental Health Foundation Trust, the Liaison and Diversion Service provides early intervention to people in contact with the criminal justice system who are identified as having complex needs. Our aim is to address health and social inequalities to reduce re-offending behaviours.

About the role

As a Peer Mentor you'll participate in an induction programme and receive formal training in key areas such as homelessness and housing, substance misuse, offending and mental health issues. You'll participate in activities across Shelter and the Liaison and Diversion Service, visiting external agencies with whom we work and attending regular support sessions, supervision and performance reviews. In this role, you'll focus specifically on supporting individuals with multiple and complex needs who are going through the criminal justice system. Your challenge will be to build a relationship of trust with clients and help them to achieve their personalized support outcomes.

About you

You'll need lived experience of mental health concerns and offending - along with experience of accessing support services. Lived experience of substance misuse and homelessness would also be desirable. Evidence of achieving personal goals and a level of stability is also important as is an interest in a career working to support vulnerable adults with multiple and complex needs. Good communication, customer service and basic computer skills are also required, along with a desire to develop and learn new ones.


We offer a wide range of benefits, including 30 days of annual leave (pro-rata), enhanced family-friendly policies, childcare vouchers, pension and interest-free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.
Apply to be part of an exciting new initiative and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Due to COVID-19 restrictions, interviews will take place via Zoom. If you do not have access to this, interviews can take place by telephone.

If you would like any additional information or have any queries regarding the role or application process, please contact Christine Grover at Christine_Grover[at][dot]uk or 07795391202.