Making Spaces for Carers Development Officer


Job purpose:  
This role will plan, devise, lead and deliver the Making Space for Carers Project, which is part of the Carers’ Local Action Plan, Ageing Better Programme in Birmingham

Hours of work:
15 hours per week. Negotiable days and times with flexibility to suit the needs of the post

Job location: 
Citywide – Birmingham

Contact Length:
Fixed contract until 31st March 2019 with potential for a further 12 months

Reporting to:
Project Coordinator

Forward Carers is a not-for-profit social enterprise that offers a range of provision to unpaid carers from advice and guidance; emergency backup care; training, well-being activities and much more. Forward Carers runs the Birmingham Carers Hub – a one-stop shop for improving carer wellbeing. We are a key partner in the Ageing Better in Birmingham programme.

Making Space for Carers is a new project and part of the Ageing Better in Birmingham programme which seeks to increase social connections between older carers and with the wider community by identifying suitable spaces in the community, to connect older carers and former older carers. 

This project will enable older carers and former older carers to find purpose and meaning by sharing their experiences with others thereby mutually reducing social isolation and increasing mutual support. Former older carers are defined as people who once cared for someone but due to changes in circumstances no longer care for someone. 

Main duties:  

  • The Making Spaces for Carers Development Officer will have an understanding of the wider Ageing Better Programme in Birmingham. 
  • To identify, support and develop carer groups and activities within the city.
  • To be the link between the Ageing Better Programme, local groups, services and the community.
  • To develop excellent working relationships with other voluntary and statutory organisations and look at ways to work in partnership, especially with hard to reach groups.
  • Identify and secure physical spaces for carers to meet, as part of the project. This will include GP surgeries.
  • To identify carers and carer groups that can support Ageing Better aims and work with these to reduce loneliness in older age.
  • To support volunteers supporting the Making Spaces for Cares project and outcomes.
  • To provide a high quality and responsive service to volunteers, clients who are running/coordinating and attending activities and groups.
  • To work flexible hours to cover the range of role requirements and targeted outcomes.
  • Through a planned approach make contact with older carers and encourage them to get involved in the community group, particularly people who have not been involved in the past and are at risk of social isolation.
  • Recording carer activity such as attendance and obtaining feedback on the quality of service provided.
  • To assist groups and individuals to apply for Ageing Better fund to sustain the carer group, if applicable
  • To ensure timely and accurate recording, monitoring and reporting of outcomes and outputs
  • Any other duties appropriate to the post


Person Specification (Key: E = Essential, D = Desirable)


Education, Qualifications and Training

  • A good standard of education  (E)  
  • A track record of assisting in successful project delivery (D)
  • A relevant qualification to Diploma level (e.g. Community work, Volunteer Management, Social work etc.) or other appropriate/relevant qualification (D)


  • Relevant work experience i.e. health and social care or with vulnerable groups and individuals (E) 
  • Experience of facilitating good partnership working and of working in teams (E)
  • Experience of project and/or service development with comparable scope (D)
  • Experience of establishing or administering systems for monitoring and evaluation (D)

Knowledge or Awareness

  • Knowledge of organisations and agencies who support carers and how they relate to each other (E)  
  • Sensitive to challenges of engaging with carers and sometimes ‘hard to reach’ communities (E)
  • Knowledge of support older people, vulnerable adults and carers (D)
  • Understanding of the issues around working with volunteers (D)
  • Good understanding of the role and needs of unpaid carers and the types of issues they face. This could be personally and/or professionally. (D)


  • Organised, with strong administrative and project delivery skills (E)  
  • Good communication and listening skills and able to work with a variety of different individuals and agencies (E)  
  • Able to structure own work independently (E)  
  • Skilled in the use Microsoft Office (Excel, Access, Word etc.) and comfortable with email and internet technology (E)  
  • Able to network effectively with partners, statutory agencies and voluntary groups (E)  
  • Can work as part of a team (E)
  • A flexible and self-motivated approach – must be able to show initiative (E)
  • Able to give effective talks and presentations and be comfortable doing so (D)

Personal Attributes (E)  

  • Diplomatic; able to sensitively negotiate between competing needs of stakeholders (E) 
  • Self-disciplined and highly motivated; a self-starter, happy to structure own work (E)   
  • Able to prepare and convey information in a way which is accessible to public and professionals alike (E)
  • Compassionate and sensitive to the needs of others (E)

Other Requirements (E)  

  • Ability to travel across Birmingham as required
  • Enhanced DBS check


Please send your CV and /or link to your LinkedIn Profile to Chantell Marler at chantell.marler[at][dot]uk with a covering email or letter detailing how you meet the Person Specification requirements and explaining why you are interested in applying for this post.