Macmillan Welfare Benefits Caseworker

Macmillan Welfare Benefits Caseworker

Post 1: 36.5 hours per week (maternity cover)

Post 2: 29.2 hours per week

Job Purpose and Role

To provide a high-quality Welfare Benefits advice service for people affected by cancer.

The post holder will undertake casework, assisting clients to access their entitlement to welfare benefits and other sources of financial help. Advice will be delivered through a range of channels, including face to face, telephone, email and other means.

The post holder will also attend events to promote the service and to raise the profile of the service to ensure people are aware of the service and how to access it.

Main Responsibilities

  • Provide full welfare benefits advice and casework service for people affected by cancer, including disability benefits and other sources of financial support, such as grants and help with health and travel costs.
  • Assist clients to prepare for benefits appeals, research and draft written legal submissions and provide representation at tribunals as required.
  • Provide advice sessions in hospital settings or other health environments and in exceptional circumstances undertake home visits
  • Be able to work in acute environments with autonomous decision making, therefore, needing to understand how each setting works and deliver the service based on their individual ways of working
  • Interview clients effectively, using sensitive listening and questioning skills, ensuring client confidentiality at all times
  • Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available.
  • Meet targets as set with line manager – (Benefit gains need to be between £800,000 and £1,000,000 per annum and support 400 clients per annum with casework and also support an additional 200 clients per annum with lower level/non-casework interventions)
  • Form effective working relationships with staff from other organisations who make referrals to the service to ensure that good service is being provided.
  • Provide day to day support for volunteers, as required. Participate in the supervision of volunteer advisers and provide practical guidance to other workers
  • Deliver welfare benefits training to health and social care professionals working with the client group.
  • Support the promotion and marketing of the advice services
  • Work as a member of a team, give and receive support, to work considerately and co-operatively and attend team/management meetings as required.
  • Provide a telephone helpline and process referrals when required.
  • Participate in the production of training material for staff and in the development and production of easily understood information for people affected by cancer.

Research and campaigns

  • Assist with research and campaigns work by providing information about clients' circumstances through the appropriate channel.
  • Support Macmillan policy, media and campaign work by providing case studies and feedback on issues of concern to people affected by cancer.

Professional development

  • Maintain an up to date knowledge of the benefits system, legislation and regulations relevant to the post.
  • To undertake training and personal development in order to develop skills and increase knowledge and understanding of the impact of cancer and its treatments on people affected by cancer and their ability to access financial help.
  • Participate in supervision and file/peer review of colleagues
  • Ensure consistent quality assured advice by monitoring and checking  own and colleagues casework


  • Maintain thorough and detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation
  • Use all relevant case management systems for statistical recording, record keeping and document production.
  • Maintain filing systems in accordance with the project's systems, procedures and quality standards
  • Along with the rest of the team ensure stocks of leaflets, posters and stationery,  are ordered from suppliers and distributed to outreach locations

Other duties and responsibilities

  • Undertake such other duties commensurate with the grade and responsibility of the job
  • To undertake other relevant work as required
  • Work flexibly across all our advice services, when necessary.
  • Demonstrate commitment to the aims and policies of the CA service.
  • Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.