Female Child Support Worker

Female Family Support Worker

Job Description

Responsible to:

Centre Manager

Salary: To be negotiated

Direct Reports: Centre Manager



Work Pattern:

Staff work to a Rota published 8 weeks in advance. Staff are required to work: Day shift 07.00hrs to  15.00hrs. Afternoon shift 14.00hrs to 22.00hrs. Averaging 39 hours a week

Please note you may be required to work overtime in addition to your normal hours of work if instructed to do so where the requirements of the business make it necessary.

Job Purpose:

To work closely as part of a team providing confidential and supportive service, working closely with abused women and their children who are living in our refuge as a result of experiencing domestic violence.  The key requirement is to provide personal welfare support and to ensure that women and their children are provided with a safe, supportive welcoming and non-judgmental environment.

Main duties:

  • To ensure that women and children admitted to the centre are made to feel welcome safe and comfortable. Assisting where necessary to move belongings and family into their allocated unit.
  • To ensure new arrivals are shown around premises, settled into accommodation, provided with welcome packs, informed of all services and sign documentation and that staff are available to answer any queries or to deal with concerns.
  • To ensure house rules, licence agreement and safety procedures are effectively communicated and implemented.
  • To keep and monitor all inventories and obtain resident signatures on admission and exit from the centre.
  • To assess benefit requirements of clients and to ensure prompt take up or transfer of housing and other benefits.
  • With residents explore and assess their housing needs and inform them of housing options. Arrange housing appointments, attend meetings and advocate on their behalf presenting their cases as required.
  • Key worker to complete client support needs assessment, risk assessments & risk management plans fully and effectively on first available shift to ensure the quality of service.
  • To ensure all assessments and management plans are presented for signing and discussion with management at the earliest opportunity.
  • To ensure that women and children are provided with high-quality service in line with Supporting People requirements and that individual support plans are in place for each resident in accordance with centre policy and that these are regularly reviewed.
  • To ensure all support plans are recorded correctly with actions required, the outcome achieved and date for review.
  • To ensure that all relevant support hours are clearly and correctly recorded in the appropriate format to enable input onto the centre’s database.
  • To conduct key work sessions on a weekly basis and produce and maintain comprehensive records in accordance with centre requirements and at all times demonstrate an awareness and sensitivity to the support needs of resident ensuring that these are being met effectively.
  • To ensure all advice and guidance given to residents is appropriate and relevant and fully takes into account their background and circumstances.
  • To arrange for the provision of legal advice as required and accompany women to appointments if appropriate, by arrangement with management.
  • To refer women to specialist agencies where appropriate as part of their support plan and with the agreement of management.
  • To ensure that any issues in relation to Child Protection matters are brought to the immediate attention of management.
  • To attend Child Protection Case Conferences and Core Groups as appropriate.
  • To communicate immediately with management any breaches of security, house rules or licence agreements especially where there is concern about safety.
  • Ensure all allocated files are reviewed at each shift and any concerns or discrepancies are addressed with relevant members of staff.
  • Maintain an overall knowledge of all clients resident within the centre and update on individual circumstances regularly.
  • Ensure all relevant occurrences on shift are recorded fully in the appropriate format and that log/handover book entries are appropriate, informative and state the time of occurrence.
  • Ensure that the needs of clients are a priority at all times and effective support is given in a non-discriminatory and non-judgmental way.
  • To keep up to date with literature on domestic violence as well as the effects of domestic violence e.g. through reading and training events. Keep updated on all associated training.
  • To ensure that clients comply with rent payment arrangements.
  • To undertake petty cash responsibilities and record all transactions as required. Seeking authorisation where necessary.
  • To carry out regular fire and health and safety checks in accordance with the centre’s policies and procedures.
  • To ensure that correct procedures are followed during an evacuation and all paperwork completed correctly stating all required information.
  • To develop and maintain positive, collaborative working relationships with all team members. To share all relevant information with team members and managers as appropriate.
  • To provide any reports or monitoring information as required.
  • To work within the confines of confidentiality and ensure that professional boundaries as outlined in the centre handbook and policies and procedures are always maintained when working with residents, staff and external bodies and to work within the centre’s Code of Conduct.  To ensure that security of sensitive information is maintained.
  • To attend any meetings or training either internal or external as requested by managers and to attend and contribute to regular supervision sessions and appraisals.
  • To ensure all checks are carried out when a client books out or moves on from the centre and all required information is recorded.
  • To report any problems/difficulties/complaints to the managers as soon as possible.
  • To assist with the childcare provisions and facilitation of any on or off-site activities provided.
  • To assist with the cleaning and preparation of units and public areas.
  • To ensure that the building is maintained to a high standard while observing the centre’s Health & Safety Policy.
  • To carry out any other duties that may be required and are appropriate to the post.

The above is provided for guidance and is not an exhaustive list of all accountabilities that the post holder may have.