The Salvation Army’s Survivor Support Service works alongside governmental (statutory) and non-governmental services by providing practical and holistic support to survivors of modern slavery. Through CONNECT, we support people on their journey from victim to survivor.

We are looking for volunteers to help run daytime support sessions for 3-4 hours each week. These sessions offer a range of support to female survivors as they move forward and establish life in Birmingham and the Black Country. This includes support to access services (eg housing, benefits, education, language lessons), practical activities and educational workshops.

The CONNECT programme provides survivors with a friendly environment to create new life skills, make local connections and receive move-on support. This builds a foundation for continued support which positively impacts clients’ health and wellbeing.

As one of our volunteers, you will receive specialised training and regular support.

Role: Drop-In Volunteer

Location: Birmingham based - further details of the location will be given to successful applicants

Commitment: Preferred 12-month commitment period. Must be available to attend the initial training which is planned for end of October 2020.

This post is available to female applicants.

What you will do
All members of the team are required to support the successful running of the drop-in through a variety of responsibilities. However, some roles will be specifically allocated to volunteers based on skills and experience:
• Set up and pack down sessions
• Provide a friendly welcome to clients
• Get to know clients through a mix of social and structured sessions
• Actively participate in debriefing sessions with the team each week
• Preparation of refreshments
• Help clients to get to know the local area and services available
• Facilitate and/or organise activities and workshops (budgeting, confidence building etc)
• Through the help desk, support clients to access community advice, services or organisations by telephone and online
• Provide administrative support such as client travel reimbursement and recording attendance
• Provide childcare (female drop-in only) for clients’ pre-school children including recording attendance and organising the session (eg craft activity)

Skills you need
• A passion for transforming the lives of people who have been affected by modern slavery
• Sensitive interpersonal and social skills
• Ability to keep confidences
• Reliability and good time keeping
• Commitment to safeguarding and a willingness to raise concerns where necessary
• Experience of working in a team
• An interest in The Salvation Army’s modern slavery work and sympathy with the general aims and values of The Salvation Army
• Helpdesk specific: Basic computer skills and the ability to facilitate/support clients in sending emails or making telephone calls related to their needs
• Additional skills that may be beneficial to clients are also welcomed

What you will get from us
A mixture of face-to-face and online training prior to working with clients (approx 10 hours):
• Volunteer Induction and specialised programme training
• Safeguarding, Data Protection and Equality & Diversity e-learning courses
• IT and Data Induction e-learning course (Helpdesk volunteers)
Ongoing debrief support sessions from the Local Programme Coordinator.
Professional development and refresher training.
Optional First Aid and Food Safety Training.

• Preferred 12-month commitment period
• Daytime mid-week session over the period of 3-4 hours every week
• To able to complete all required training prior to working with clients
• To be able to attend a minimum of 5 professional development training sessions per year (provided by the local CONNECT team)

To fulfil this role
All roles within the CONNECT programme are subject to:
• mandatory checks including DBS
• two satisfactory references
• completion of all required training
• an informal interview and introductory period

We ask that you support the mission, values and aims of The Salvation Army but there is no requirement or expectation for you to be a Christian.

If you would like to discuss this opportunity further, please contact Melpo Economou on [email protected] or tel: (Tue, Wed or Thur) 07552863913