Can you help the over 50’s fight the feelings of isolation by offering time each week to make a telephone call to someone in the community who is in need of a warm companion? Demand for Befrienders has significantly increased during the COVID crisis and you could do something amazing by offering a listening ear! Full Training Provided!

Purpose of Role

Social isolation and loneliness can greatly affect the over 50’s as they can lose confidence and independence. As a Telephone Befriender Volunteer with the Yardley Neighbourhood Network Scheme, you would help support the over 50’s in Birmingham to overcome feelings of isolation by providing them with regular telephone chats. The aim is to build relationships where people are given the opportunity to connect with others in a confidential and non-judgemental atmosphere.

The role is home-based with potential to volunteer from our main office in Kitts Green in the future. As a volunteer, you will make a call to someone each week.

Typical role tasks

  • Befriending someone over the telephone
  • Making a weekly call to a community resident
  • Keeping accurate records of what was discussed during the call
  • Skills, experience and prerequisites
  • Having empathy for those in isolation
  • Trustworthy, reliable, friendly and sociable
  • Willingness to commit to regularly calling a resident in the Yardley constituency of Birmingham
  • Taking part in relevant team meetings and any training required for the role



Commitment level
To build trust and a good rapport with the individual you are matched to, we ask that you can make a regular commitment to calling clients weekly. The times and frequency of the calls can be flexible to suit both you and the individual!
About Yardley Neighbourhood Network Scheme

The Neighbourhood Network Scheme (NNS) is a city-wide initiative funded by Birmingham City Council. The purpose of the NNS is to ensure that as many citizens as possible aged 50 and over can access community-based support to promote health and well-being and enable them to enjoy a better quality of life while living independently. The NNS aims to do this through better coordination of community-based prevention and early intervention services.

Disability Resource Centre is the lead agency in the Yardley Constituency and is working in partnership with Age UK Birmingham to oversee and coordinate the project.


Benefits to you

  • An opportunity to gain new skills and to support individuals in need
  • An opportunity to build relationships with new people
  • Access to training and development opportunities
  • Opportunity to develop and shape a new service
  • Regular peer support and supervision by DRC staff


DBS check
This role will require an Enhanced Adult workforce Disclosure and Barring Service (DBS) check that will be carried out by DRC at no cost to you.

Role support
2 x Telephone Befriending Coordinators, Telephone Befriending Training, Benefit Training, HR Support, GDPR and other in-house training.

Further information
For more information about this role or if you would like to apply, please contact the Befriending Coordinator, Johnny, on 07799 251 269
Email: [email protected]