Purpose of Role

Social isolation and loneliness can greatly affect people with sight loss as they can lose confidence and independence. Telephone Befriender Volunteer at Focus Birmingham can help support people with sight loss to overcome feelings of isolation by providing them with regular telephone chats. The aim is to build relationships where people with sight loss are given the opportunity to share their feelings and speak about what they are going through in a confidential and non judgemental atmosphere

Role Tasks
- Befriending someone over the telephone
- Making a weekly call for 30 minutes max to a service user
- Keeping accurate records of what was discussed during the call
- Promote the service within Focus

Skills and Experience
- Have a good understanding of Sight Loss
- Trustworthy, reliable, friendly and sociable
- Willingness to commit to regularly calling a service user with a visual impairment
- Ability and willingness to record and submit logs which provide information and feedback about calls
- Taking part in team meetings and any regular training required for the role
- Take part in supervision and development to improve the effectiveness of the Telephone Befriender Volunteer role

Commitment level
To build trust and a good rapport with the service user you are matched to, we ask that you can make a regular commitment to calling clients weekly - a minimum commitment of 12 months, and a minimum of 3 hours a week.
Preferably calls should be at the same time.

Training
- Focus Core Training
- Telephone Befriender Training

Benefits to you
- An opportunity to gain new skills and to support people with sight loss
- An opportunity to build relationships and meet new people

For more information about this role or if you would like to apply, please contact the Volunteer Co-ordinator on 0121 478 5207/07734373408 or email: [email protected]