Could you support SSAFA volunteers in your area with the I.T they need to support our clients?

Role – Branch IT Coordinator

Could you support SSAFA volunteers in your area with the I.T they need to support our clients? You don’t need a military background, just some basic I.T skills, patience and the ability to get on with a wide range of people. If you have training experience, that would be great but not essential. Get in touch to find out more.

What is an I.T Coordinator?

There are SSAFA branches throughout the UK and overseas. Each one has an I.T Coordinator to support all volunteers to make the most of the internet-based systems we use in our work with clients. This is a key role involving supporting people of all ages sharing skills.

Why do we need you?

We’ve been supporting the Armed Forces community for more than 130 years. These days we use internet based systems to offer the best possible service to our clients and SSAFA volunteers. Some of our volunteers already have I.T skills while some do not. Could you be a friendly face to help volunteers with their computing questions?

When would you be needed and where would you be based?

A key aspect to this role will be supporting volunteers by running workshops, drop-ins or supporting individual volunteers by phone or at their homes.
The role would suit someone looking to offer a regular commitment to the branch but days and times could vary to suit you.

What would you be doing?

• Supporting volunteers to use computers and software relevant to their SSAFA role
• Helping to resolve I.T issues, seeking assistance from Central Office where necessary
• Assisting in the role out of new I.T initiatives including the testing of software
• Becoming the branch expert on the SSAFA Finance Management System and Client Management system
• Supporting all volunteers to act in accordance with the data protection policy, reporting any breaches to the branch secretary and seeking advice from Central Office as needed
• Working with Regional Trainer, branch volunteers and the Learning and Development team to identify local training needs and arrange for the required courses to be delivered
• Supporting and encouraging any volunteers facing barriers to completing their training
• Providing reports to the local SSAFA branch and to SSAFA’s Central Office
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

What can you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge and experience to benefit others
• Appreciate that your role has a positive impact on the quality of service we can provide to clients as well as providing development opportunities for our volunteers
• Support and friendship from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What about training and support?

• On-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe
• Access to a range of e-learning courses
• Support from your local branch secretary and Volunteer Development Manager (per region)
• Support from the relevant teams at Central Office
• Reimbursement of out-of-pocket expenses

What are we looking for?

• Friendly and approachable people
• Competence in the general use of laptops and tablets and experience of using Microsoft Office 365
• Good written and spoken English
• Experience of running small workshops/training sessions etc.
• Ability to be respectful and non-judgemental with volunteers, other agencies and SSAFA colleagues
• Ability to encourage and motivate all volunteers to use the I.T systems relevant to their role
• Reliable attitude, contacts volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely
• Access to public transport or a car to get to meetings, events etc.
• Ability to provide two referees: former employers or other people that know you well (other than relatives)

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience
References Required: Yes. We will ask for two references, this can be former employers or people that know you well (other than relatives)

Is a criminal record check required? No

How do I find out more?

• Visit us on line at to browse available roles and locations and let us know you’re interested. Read more about training and about some of our wonderful volunteers
• Contact our friendly Volunteer Experience (VE) team at [email protected] They can answer any general questions about volunteering and put you in touch with your local branch