Birmingham & Solihull Women's Aid, Rolling closing date

The Shop Manager will lead the team to maximise the shop(s) financial contribution to BSWA by effective and entrepreneurial management and be responsible for the effective operation of the shop

Tasks & Responsibilities;

Strategic Role As Shop Manager

1. To take day to day responsibility for managing the BSWA shop(s).
2. To brief your Line Manager at regular agreed intervals (and immediately if urgent)
on progress in your shop including sales and agreed KPIs.
3. To propose action to her for improvements in operations and to carry these out
once agreed with line manager.
4. To maintain an awareness of developments in local shops, especially in the
charity/low cost sector, updating your Line Manager as required
5. To maintain an awareness of and to promote amongst volunteers, customers and
donors the work of BSWA and relevant local or national issues through press,
media and local views.
6. To manage the whole process of claiming gift aid on donated stock sales
7. To provide cover from time to time in other stores, as required. This would
usually be through negotiation and mutual agreement, although in an emergency
you may be asked to cover at short notice.
Optimising Sales
1. To ensure the shop meets sales targets set by your Line Manager.
2. To ensure the shop is open during set trading hours at all times.
3. To initiate, develop and to manage relevant marketing campaigns and sales
promotions to increase sales and stock donations.
4. To ensure that all waste and unwanted donated goods are disposed of in the most
profitable, cost-effective and environmentally-friendly manner.
5. To maximise the sales potential of new and seasonal goods.
Maintaining Effective Stock Management & Merchandising
1. To supervise and maximise the efficiency of the stock collection systems.
2. To manage and control coding and processing of stock and to ensure quality
3. To ensure display of merchandising and window dressing is to a high
4. standard.
5. To manage the handling, sorting, processing and pricing of stock and stock
density and rotation in order to achieve best resale value.
6. To organise the effective ordering and use of shop consumables.
7. Ensure all products sold in the shop are compliant with Trading Standards

Staff Management & Training

1. To take day to day responsibility for recruiting volunteers from across the
community, then managing, supervising and delegating work to staff and
volunteers. To provide formal appraisal where relevant.
2. To lead and develop the staff/volunteer team, encouraging effective
communication, setting objectives, initiating work-plans, fostering a positive
team spirit through team meetings.
3. To work in partnership with training agencies, offering vocational training and
apprenticeships where appropriate.
4. To attend training as required and liaise with/attend team meetings and BSWA
events as appropriate.


1. To maintain and make agreed improvements to a shop manual, and to ensure
the shop team is trained in and adheres to all aspects of the manual.
2. To complete daily and weekly sales returns and brief your Line Manager as
3. To ensure shop costs do not exceed agreed budget.
4. To train team in compliance with till and banking procedures, including financial
5. To take action to ensure the shop is adequately staffed, setting and maintaining
staff rotas.

Premises Management

1. To ensure shop housekeeping is to a consistently high standard of hygiene,
cleanliness and appearance.
2. To take day to day responsibility for ensuring shop exterior and interior is to a
high standard, including shop displays.
3. To ensure all shop equipment is kept in good working order.
4. To inform your Line Manager of necessary repairs and maintenance, agree action
plan and costs with her and organise for work to take place using authorised

Security, Health and Safety

1. To ensure the security of shop takings.
2. To ensure the shop complies with PCI DSS security standards for sensitive data.
3. To provide best circumstances for the personal security of staff and volunteers.
4. To ensure that security procedures are understood and implemented by all staff
and volunteers.
5. To act as main key-holder and delegate key-holding to other staff or volunteers
within procedural guidelines.
6. To apply company Health & Safety regulations in accordance with the shop
manual by:

  • Maintaining Health & Safety records
  • Undertaking required fire drills.
  • Ensuring Fire Equipment is correctly sited and serviced.
  • Ensuring electrical equipment is properly maintained.
  • Implementing risk assessment procedures as stated in the shop manual.
  • To ensure the shop team understand and implement health and safety


1. To carry out these tasks and responsibilities with an understanding of and
commitment to the values and principles of BSWA.
2. To ensure that all activities are carried out within the requirements and the
spirit of Equal Opportunities Legislation and BSWA policies and procedures.
3. To use new technology as required.
4. To do all within your powers to keep company property secure and in good
working order.
5. To carry out any additional duties within the spirit of the post as required by
your Line Manager.
This role profile is not exhaustive. It will be subject to periodic review and
may be amended following discussion between the post holder and