Hours of Work: 37 hours
Salary: £20,092
Responsible to: MARAC IDVA Manager

Job purpose:
To support BSWA’s IDVA Service (MARAC and Courts IDVAs) by providing administrative support, processing referrals, dealing with telephone enquiries, liaising with other agencies and managing a database allocations system.


Duties and Responsibilities

Administration :

Undertake administration around work with service users sensitively, confidentially and in a timely manner.
Ensure all adequate checks on incoming referrals and registration on to BSWA database system done quickly and effectively.
Ensure that all information received is treated in the strictest confidence, and that all such information is regulated and controlled in a similar manner
Ensure checks around bail applications are done daily.
Process all BSWA’s identified MARAC referrals to the MARAC Coordination team.
Provide effective administrative support to project staff and managers as and when required.
Assist with monitoring and data collection and inputting and producing statistical reports as required.
Provide administrative support with photocopying, filing, scanning, letter writing, typing reports etc
Service meetings as required, including planning and preparation, taking minutes and typing up notes, etc
Contribute to the effective working of IDVA service as required

Office Systems:

Ensure telephone and email enquiries are answered, managed, distributed and responded to where necessary
Organise and maintain the Services’ filing database systems, referral system and allocations system.
Work within BSWA’s administrative and financial systems and provide support where required.
Ensure BSWA complies with data protection standards and registrations.

Communication:

To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, services, staff, volunteers and service users by:
a) Maintaining BSWA communication records
b) Following safety procedures
c) Attending team and other meetings
To attend support and supervision sessions with your line manager.
To identify and attend training relevant to the post in agreement with your line manager.
To develop professional working relationships internally and with external agencies.

General:

To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.
To work within BSWA’s framework for equal opportunities and anti-discriminatory practice and offer an equal service to all women, children and young people regardless of age, class, culture, language, race, religion and sexual orientation
To maintain the confidentiality of women and children using the service and in all matters relating to the organisations.
To work within BSWA, and local multi-agency adult and child safeguarding procedures.
To maintain an awareness of the issues surrounding domestic violence on a national and local level
To work within the principles and standards of Birmingham DV Standards and support Birmingham Domestic Abuse Strategy
To ensure the efficient use of resources at all times
To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post


These posts are subject to a 6% pension contribution. Women only need apply. These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010).
BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application

The closing date for receipt of completed applications is Wednesday 2nd February at 12 noon. Interviews will take place week commencing 14th February.

Apply Here