Refuge Manager

To work as part of the Management Team with specific responsibility for managing refuge accommodation, ensuring a high quality service for women and children who have experienced domestic violence. To support and supervise a staff team, in the development and delivery of services for women and children in refuge.

Hours of Work: 37 hours per week (some out of hours work may be required)

Salary: £34,728

Duties and Responsibilities

Project Management:

• To identify service needs and inform the Operations Manager as appropriate
• To comply with the Housing Association management agreements
• To ensure that services comply with the funders’ criteria and with agreed quality standards, including Supporting People Quality Assessment Framework
• To develop and maintain appropriate fire safety and health and safety systems that comply with current legislation
• To act as the designated lead on safeguarding of children and vulnerable adults for the refuge
• To ensure that the building and furnishings are kept to a high standard to develop and maintain appropriate maintenance systems
• To ensure that any issues are reported to the Operations Manager and where appropriate to the Housing Association
• To monitor and evaluate the service, via various methods including feedback from service users and by producing statistical information
• To prepare quarterly reports for the Chief Executive Officer
• To be responsible for ensuring that returns are forwarded to the Supporting People team, the RSL and other funders as appropriate.
• To ensure that monitoring systems are maintained and used by staff
• To ensure that Birmingham & Solihull Women’s Aid (BSWA) administrative and financial systems are maintained across the service
• To ensure that adequate records are kept for all service users
• To ensure that appropriate inventories exist to account for the equipment and resources


• To develop the services to meet the needs of the service users
• To develop a work plan for the services
• To work with the Chief Executive Officer and Management Board to develop, agree and implement a fundraising strategy
• To develop and ensure the implementation of appropriate policies and procedures with the management team
• To develop links with outside agencies and attend relevant fora and meetings in order to enhance the work of BSWA
• To work with the management team in the development of BSWA
• To participate in the development of Strategic and Annual plans for the organisation
• To participate in the development of Strategic and Annual plans for the organisation

• Staff Management:

• To offer line management, support, case reviews and annual reviews and plans for the staff team
• To assist in the recruitment and selection of staff
• To devise and run induction programmes, in consultation with the Operations Manager
• To ensure that staff are aware of and follow policies and procedures
• To ensure that staff receive appropriate training within budgetary constraints
• To facilitate team meetings and ensure that they are recorded
• To ensure that an adequate shift system is developed and adhered to
• To ensure that staff provide adequate support and supervision for volunteers and that they are integrated into the team


• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:
• Maintaining BSWA communication records
• Following safety procedures
• Attending team and organisational meetings
• To attend in-house training
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies
• To contribute towards your project’s quarterly Management Board report.

• Financial Management:

• To work with the operations manager to develop a project budget
• To ensure that appropriate finance systems are maintained and that staff are aware of and follow finance systems
• To ensure that the services run within budgetary constraints
• To keep the Chief Executive Officer informed of the financial needs of the refuges
• To ensure that all charges are collected and recorded and report to the operations manager any problems related to this

• Support Work:

• To ensure that an Individual Support Plan is produced for each service user, in conjunction with the service user, and reviewed on a regular basis
• To ensure that individual needs of women and children are identified and to ensure that these needs are met by using both in-house resources and external agencies
• To ensure that appropriate methods of communication with service users are developed and implemented
• To maintain the confidentiality of the women and children using the service
• To ensure that safeguarding issues in relation to service users are identified and dealt with in line with relevant policies.
• To ensure that information for service users is developed and kept up-to-date
• To develop and maintain appropriate referral systems and to work to ensure that void loss is minimised
• To ensure that services to women and children meet statutory requirements
• To ensure that the move on policy is implemented effectively

• Training:

• To identify and attend training relevant to the post in agreement with your line manager
• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users
• To raise awareness of the impact of domestic violence on women and children and of the BSWA services

• General:

• To maintain confidentiality in all matters relating to the organisation
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation
• To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those of relevance to child work
• To work within organisational and multi-agency child and adult safeguarding procedures and to act as a designated lead for safeguarding for the project
• To ensure the efficient use of resources at all times
• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post

These posts are subject to a 6% pension contribution. Women only need apply. These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010).

BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team at: [email protected]

If you are interested please download a recruitment pack from and return completed forms to: Birmingham & Solihull Women’s Aid, Central Administration, Ryland House, 44-48 Bristol Street, Birmingham, B5 7AA or email to [email protected].  Large print documents are available on request.