BVSC Charity Jobs West Midlands

Welcome to BVSC Charity Jobs West Midlands

We host a range of jobs across the region on behalf of all non-profits which includes charities, social enterprises, faith organisations and community organisations. If you’re looking for a job in the sector, whether that’s in fundraising, campaigning, project management, or marketing - or perhaps you’re looking for the next step in your career - look no further.

Our Roots CIC, Closing date: On Request

Additional leave Bereavement leave Company events Company pension Employee assistance programme Employee mentoring programme Free parking Health & wellbeing programme On-site parking.

Our Roots CIC are recruiting for a Triage lead to manage and develop the triage team. The post holder will be an engaging leader and support a team of triage practitioners; providing clinical guidance, supervision and case management to enhance their experience at work and contribute towards their professional development. The role will suit a qualified Psychological Wellbeing Practitioner (PWP) with a minimum of two years experience in an IAPT setting.

Job responsibilities:

To set and maintain standards of care in clinical triage and deploy, coordinate and supervise the triage team across the service to maintain effective and timely response to new referrals.
To provide leadership and management to a team and support staff covering the triage function
To provide robust cover 3 days a week, 9-5 pm
To be responsible for the team's maintenance of client and other records
Become a PWP champion
To participate in the development of protocols and pathways to support self-management, standardisation of clinical practice, and efficient use of resources.
To provide advice, support and guidance to the team member
To demonstrate discretion and respect when communicating with patients, colleagues and other agencies.
Manage and support the triage team and make sure the allocations are in the right pathway.
To communicate effectively with a team
Lead and advise on the complex assessment of a client’s condition.
Identify the most appropriate pathway through advanced knowledge of clinical pathways.
Use expert clinical reasoning and knowledge of evidenced-based practice to inform complex triage and case intervention.
Accept referrals via agreed protocols within the service
Undertake patient-centred interviews to identify areas where the person wishes to see change and or recovery and make an accurate assessment of risk to self and others.
Make decisions on the suitability of new referrals, adhere to the service’s referral protocols, and refer unsuitable clients to the relevant service or back to the referral agent as necessary.
Work closely with other members of the team ensuring appropriate step-up and step-down arrangements are in place to maintain a stepped care approach.
Supporting the team to make sure all information on the agreed database is input properly
Ensure the maintenance of standards of practice according to the employer and any regulating body and keep up to date on new recommendations/guidelines set by the Department of Health (e.g. NHS plan, National Service Framework, National Institute for Clinical Excellence).
Ensure that client confidentiality is protected at all times.
Keep up to date all records about Continuing Professional Development and ensure personal development plan remains up to date.
Attend relevant conferences/workshops/Meetings in line with identified professional objectives.
Contribute to the development of best practices within the service.


Qualification from a PWP Training Course (Post Graduate Certificate or Level 3 undergraduate course) or an experienced and qualified graduate mental health worker with an IAPT-related qualification.
Experience of working as a psychological well-being practitioner / graduate mental health worker in a primary care setting
Experience of routine outcome monitoring
Evidence of personal development
Able to manage the team
Proficient in using electronic patient record systems


Commitment to flexible working where this is possible
22 days annual leave/year pro rata plus 8 days bank holidays, increasing to 27 days in 5 years
Yearly appraisal and commitment to ongoing training
Generous pension scheme
Good maternity, paternity and adoption benefits
Incremental pay progression
Free confidential employee assistance programme EAP 24/7
Health and well-being opportunities
Development opportunities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

If you meet the qualifications above and are passionate about providing high-quality talking therapy services, we encourage you to apply for this rewarding PWP Triage Lead position.

Job Types: Part-time, Permanent

Pay: £35,392.00 per year

Expected hours: No more than 22.5 per week