• To provide refuge cover overnight and ensure the safety and security of the residents and refuge building, including admitting and settling in new residents.

Duties and Responsibilities

• To work within BSWA’s administrative and financial systems.
• To ensure that adequate records are kept for all service users.
• To keep accurate records of financial transitions in line with BSWA’s procedures.
• To ensure that Health and Safety records are kept up to date.
• To keep inventories of all refuge contents.

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of
the refuge, staff, volunteers and service users by:
a) maintaining BSWA communication records
b) following safety procedures
c) carrying out risk assessments in conjunction with your line manager
d) attending appropriate team and project meetings
• To attend training relevant to the post in agreement with your line manager.
• To attend support and supervision sessions with your line manager.

Premises and Equipment:
• To ensure that the appropriate agreements related to tenancies are completed.
• To ensure that house rules and fire safety procedures are read and understood by new tenants and that all residents comply with them.
• To carry out health and safety checks to ensure the building is secure at all times, maximising the safety of residents and staff.
• To prepare rooms for new residents, ensuring compliance with health and safety requirements.
• To ensure the refuge is clean and tidy overnight
• To ensure that the refuge revenue is collected by completing housing benefit forms and all personal contributions are collected on a weekly basis, in advance.
• To report to your line manager any difficulties in relation to the collection of rent and other charges.

Support Work:
• Devise and implement appropriate methods of communication with women and children living in refuge, in
agreement with your line manager.
• To take out of hours referrals, including an initial risk assessment
• To welcome and settle women and children into the refuge, familiarising them with the building.
• To respond to emergency situations arising within the refuge out of hours, including during the sleep-in

• To maintain the confidentiality of the women, young people and children using the service.
• To maintain confidentiality in all matters relating to the organisation.
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion
and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.
• To ensure the efficient use of resources at all times.
• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of
• To participate in the development and annual appraisal of a personal individual development plan with the line manager.
• To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post.

These posts are subject to a 6% pension contribution. Women only need apply. These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010).
BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.

If you are interested please download a recruitment pack here and return completed forms to: Birmingham & Solihull Women’s Aid, Central Administration, Ryland House, 44-48 Bristol Street, Birmingham, B5 7AA or email to [email protected]. Large print documents are available on request.

The closing date for receipt of completed applications is Wednesday 30th June at 12 noon. Interviews will take place week commencing 12th July.

Hours: 33 hours over 3 nights