Birmingham & Solihull Women's Aid, Closing date: 10 June

To provide refuge cover overnight and ensure the safety and security of the residents and refuge building, including admitting and settling in new residents.

Duties and Responsibilities

• To work within BSWA’s administrative and financial systems.
• To ensure that adequate records are kept for all service users.
• To keep accurate records of financial transitions in line with BSWA’s procedures.
• To ensure that Health and Safety records are kept up to date.
• To keep inventories of all refuge contents.

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuge, staff, volunteers and service users by:
a) maintaining BSWA communication records
b) following safety procedures
c) carrying out risk assessments in conjunction with your line manager
d) attending appropriate team and project meetings
• To attend training relevant to the post in agreement with your line manager.
• To attend support and supervision sessions with your line manager.

Premises and Equipment:
• To ensure that the appropriate agreements related to tenancies are completed.
• To ensure that house rules and fire safety procedures are read and understood by new tenants and that all residents comply with them.
• To carry out health and safety checks to ensure the building is secure at all times, maximising the safety of residents and staff.
• To prepare rooms for new residents, ensuring compliance with health and safety requirements.
• To ensure the refuge is clean and tidy overnight
• To ensure that the refuge revenue is collected by completing housing benefit forms and all personal contributions are collected on a weekly basis, in advance.
• To report to your line manager any difficulties in relation to the collection of rent and other charges.

Support Work:
• Devise and implement appropriate methods of communication with women and children living in refuge, in agreement with your line manager.
• To take out of hours referrals, including an initial risk assessment
• To welcome and settle women and children into the refuge, familiarising them with the building.
• To respond to emergency situations arising within the refuge out of hours, including during the sleep-in period.

• To maintain the confidentiality of the women, young people and children using the service.
• To maintain confidentiality in all matters relating to the organisation.
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.
• To ensure the efficient use of resources at all times.
• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.
• To participate in the development and annual appraisal of a personal individual development plan with the line manager.
• To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post.

If you are interested please download a recruitment pack from  and return completed forms to: Birmingham & Solihull Women’s Aid, Central Administration, Ryland House, 44-48 Bristol Street, Birmingham, B5 7AA or email to [email protected]

Large print documents are available on request.

The closing date for receipt of completed applications is Friday 10th June at 12 noon. Interviews will take place week commencing 27th June.