Healthwatch Birmingham's Survey now Open

Tuesday, 10 September, 2019

Have you, or someone you care for, contacted a Patient and Liaison Service (PALS) or Customer Service department at one of Birmingham's NHS hospital and community trusts?

If so, Healthwatch Birmingham would like to hear your experience. Healthwatch Birmingham is your independent champion for health and social care services. We are here to listen to people’s experiences of local services and to share them with those with the power to make change happen. Your response will help improve your experience of contacting PALS or Customer services in Birmingham.

If you have contacted PALS/Customer services, please complete our brief online survey by the 20th of September 2019.

Take our short survey here

Other ways to share your views:

  • Print out and send the attached questionnaire to Freepost Plus RTJK-ETEU-YJRZ, Healthwatch Birmingham, P.O. Box 16875, Birmingham, B16 6TN.
  • Request a paper questionnaire, with a prepaid envelope, to be sent to you. In which case, please call us and provide your postal address
  • Healthwatch Birmingham staff are happy to complete the questionnaire with you over the telephone. Call Healthwatch Birmingham’s Information and Signposting line. 0800 652 5278 / 0121 636 0990

PALS or Customer service departments were established in April 2002 as one of the tools for supporting patient and public involvement. Providing information and on the spot help for patients, their families and carers. PALS or Customer Services departments were established to be a powerful lever for change and improvement.

Healthwatch Birmingham is independent of NHS and social care services in the city. We provide patients and the public with ways to feedback and have a stronger say about the services they use. We have the power to ensure that those organisations that design, run or regulate NHS and social care listen to people’s views and act on them. To find out more about what we do visit our website here https://healthwatchbirmingham.co.uk/