2nd SEND parent and carer survey

Friday, 24 May, 2019

In June 2018, Birmingham was inspected by Ofsted and the CQC. The purpose of the inspection was to review the implementation of the special educational needs and disabilities (SEND) reforms set out in the Children and Families Act 2014.

Following the inspection, Birmingham City Council and Birmingham and Solihull Clinical Commissioning Group were required to submit a Written Statement of Action (WSOA) to address significant area of weakness in the local area’s practice.

A partnership comprising of Birmingham City Council, Birmingham CCG, Birmingham Children’s Trust and Birmingham Community Healthcare Foundation NHS Trust is working together to deliver a new and improved SEND service over the next 18 months.

Since the first survey took place in November 2018 there have been improvements in:

  • Customer service and responding to email and phone calls
  • How all services are contributing to Education Care and Health Plans
  • The way the ‘voice’ of young people is heard in understanding their ambitions
  • The way staff are trained
  • How young people aged 14 and above are supported to become young adults
  • The launch of a new Parent and Carer Forum
  • How we are working with parents and carers, and listening to the feedback that they give us.
  • Investment in NHS therapy services to reduce waiting times, and improved support whilst children are waiting.
  • The way complaints are managed and how we are learning from complaints

We are keen to understand how these changes have impacted on children and families.

Thank you for taking the time to complete this survey – it will take about 10-15 mins. https://www.surveymonkey.co.uk/r/XJGYZ3J

The survey will close on 14 June 2019.