We are seeking to recruit two Lead Concierge Officers at St Anne's Hostel, we are seeking suitably qualified people who have backgrounds in working within the supported housing/accommodation fields.

The Role:
The role of Lead Concierge will provide assistance with Housing Management functions in St Anne’s Hostel and will often be the first point of contact for everyone accessing the service.

  • Offer front of house services to clients ensuring they are signed in or out where required and their queries are handled in a professional manner, referring them to support staff where required.· Manage the additional front of house duties including telephone calls and external visitors to St Anne’s Hostel.
  • Accurately record messages, conduct follow up telephone calls, update log books and handover reports etc where appropriate.
  • Manage enquirers relating to available accommodation and facilitating access to the Hostel.
  • Record outgoing mail and carry out administration regarding the internal and external post, sorting and issuing to clients and staff as required Health and Safety
  • Complete building checks which may include patrols of the building and ensuring fire exits and external doors are free from obstruction
  • Maintain Health and Safety records including fire and other records as deemed appropriate.
  • Work with clients to resolve conflict using de-escalation skills where appropriate
  • Make decisions with regard to excluding clients in conjunction with the duty manager/on-call system.
  • Lead and supervise assistant concierges in completing day to day duties such as cleaning office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met.
  • Assist with logging and reporting maintenance work including emergency out of hours repairs.
  • Ensure all entries of client interaction are input into case files.
  • Working with the management team to resolve issues on site.
  • Comply with all of St Anne’s policies and procedures which includes data protection, confidentiality and code of conduct.


What we are looking for:

  • Be able to build strong long-lasting relationships with colleagues to create a team spirit, encouraging them to be at their best
  • You are a clear communicator and use a variety of methods to keep the team well informed
  • Be confident in taking the lead as at times you will be in charge of the Hostel
  • You are flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues.
  • You have the energy and drive to deliver beyond expectations and effectively balance priorities


Salary: £19,500.00-£21,040.00 per year

Closing date: tbc

Send your CV's to: [email protected].