Lead Concierge We are seeking to recruit two Lead Concierge Officers at St Anne's Hostel, we are seeking suitably qualified people who have backgrounds in working within the supported housing/accommodation fields. The Role:The role of Lead Concierge will provide assistance with Housing Management functions in St Anne’s Hostel and will often be the first point of contact for everyone accessing the service. Offer front of house services to clients ensuring they are signed in or out where required and their queries are handled in a professional manner, referring them to support staff where required.· Manage the additional front of house duties including telephone calls and external visitors to St Anne’s Hostel. Accurately record messages, conduct follow up telephone calls, update log books and handover reports etc where appropriate. Manage enquirers relating to available accommodation and facilitating access to the Hostel. Record outgoing mail and carry out administration regarding the internal and external post, sorting and issuing to clients and staff as required Health and Safety Complete building checks which may include patrols of the building and ensuring fire exits and external doors are free from obstruction Maintain Health and Safety records including fire and other records as deemed appropriate. Work with clients to resolve conflict using de-escalation skills where appropriate Make decisions with regard to excluding clients in conjunction with the duty manager/on-call system. Lead and supervise assistant concierges in completing day to day duties such as cleaning office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met. Assist with logging and reporting maintenance work including emergency out of hours repairs. Ensure all entries of client interaction are input into case files. Working with the management team to resolve issues on site. Comply with all of St Anne’s policies and procedures which includes data protection, confidentiality and code of conduct. What we are looking for: Be able to build strong long-lasting relationships with colleagues to create a team spirit, encouraging them to be at their best You are a clear communicator and use a variety of methods to keep the team well informed Be confident in taking the lead as at times you will be in charge of the Hostel You are flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues. You have the energy and drive to deliver beyond expectations and effectively balance priorities Salary: £19,500.00-£21,040.00 per year Closing date: tbc Send your CV's to: [email protected].