We are looking for a self-starter who will shape the Performance and Contracts agenda through:
You will have a key role in making sure that a leading Domestic Abuse and Violence against Women services provider, BSWA, is delivering high-quality services that do not only meet contractual obligations but also achieve our service users’ aspirations.
Setting up systems that capture quantitative and qualitative data, as well as the narrative, to provide the evidence base required to

Main responsibilities include:

Performance Management

  • To devise and implement policies and strategies for the development of a robust framework for
    organisational performance management and reporting
  • To devise and implement policies and strategies for the development, implementation and monitoring of
    service delivery performance standards
  • To devise and ensure delivery of insightful and proactive statistical analysis of data, and raise management
    actions or business cases where improvements can be made
  • To motivate and embed a performance management culture across all levels of the organisation.
  • To deliver continuous improvement of the performance reporting process
  • To work collaboratively with Service Managers and Finance and IT teams
  • To ensure that areas of actual or potential contract underperformance are identified and addressed at the
    earliest opportunity and that risks are escalated as appropriate
  • To coordinate performance indicator information, providing regular updates to partner organisations, funders
    and commissioners
  • To scrutinise data to translate highly complex information, identifying key issues for further analysis or taking
    appropriate actions
  • To oversee all service performance issues in relation to the implementation of contracts and to ensure that
    services are robust and meet agreed KPIs and governance requirements,
  • To develop systems to ensure that all information leaving the organisation is validated and monitored
  • To work with Senior Leadership Team

Contract management:

  • To develop systems and processes to underpin robust contract management, reporting that include data and
    narrative that explains journey travelled.
  • Communicate the changes to the contract annually to senior management ensuring that there is a clear
    understanding of the contractual commitments required
  • To review, draft and amend as required a range of contracts and agreements
  • To ensure that all such contracts and agreements are correctly costed, budgeted and negotiated with external
  • To work with head of finance to prepare budgets for projects and grant applications ensuring that all costs are
  • To ensure that BSWA achieves all contractual deadlines in relation to reporting, including the various
    elements of contractual performance, this includes coordinating all contractual datasets for each contractual
    deadline, a clear narrative demonstrating quality of provision, and coordinating information to meet KPI and
    quality requirements.
  • To develop and provide high quality regular and ad-hoc reports to the Board, Senior Leadership Team and
    Service Managers.
  • To attend contract review meetings and deputise for the Chief Executive and Senior Leadership Team relating
    to contractual matters when required.


  • To maintain the confidentiality of the women and children using the service and in all matters relating to the
  • To offer an equal service to all women and children regardless of age, class, culture, language, race, religion
    and sexual orientation
  • To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of
  • To work within BSWA and local multi-agency child and adult safeguarding procedures.
  • To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
  • To undertake any other duties required by BSWA, which may arise and commensurate with the post

Person Specs:

  • Evidence of working collaboratively to devise and deliver performance management systems for a minimum of
    2 years, meeting a full range of key targets and taking a lead role to deliver the required change
  • Experience using business intelligence technologies to deliver insight in to organisational performance;
  • Experience with change management techniques;
    Project management experience leading large cross-functional projects.
  • Grants and contracts management experience.

Commitment to:

  • Anti-discriminatory and equal opportunities practice
  • Delivering high-quality services for women and children affected by domestic abuse and other
    violence against women and girls issues.
  • Leadership skills and ability to engage and motivate to deliver agreed organisational objectives.
  • Working collaboratively with peers to deliver organisational objectives
  • Excellent communication, negotiation and interpersonal skills and ability to communicate with clarity and
  • High degree of organisational and time management skills.
  • Strong IT proficiency
  • Ability to analyse and interpret complex data
  • Ability to work collaboratively whilst holding individuals and teams to account
  • A good practical understanding of finance budgeting


  • Formal training on organisational performance management techniques (as part of a degree or a professional
    qualification) or significant experience in devising and implementing performance management techniques.

What we offer:
• 31 days annual leave + bank holidays
• Up to 6% matched pension contributions
• Bike to Work Scheme
• Free access to Employee Assistance Programme
• Life Assurance Scheme

If you are interested please download a recruitment pack here and return completed forms to: Birmingham & Solihull Women’s Aid, Central Administration, Ryland House, 44-48 Bristol Street, Birmingham, B5 7AA or email to [email protected]. Large print documents are available on request.

The closing date for receipt of completed applications is Wednesday 30th June at 12 noon. Interviews will take place week commencing 12th July.