Birmingham Crisis Centre, Closing Date: 12 August

Female Family Support Worker
Job Description

Responsible to: Centre Manager Salary: To be negotiated Direct Reports: Centre Manager

Location: Birmingham Work Pattern:
Staff work to a Rota published 8 weeks in advance. Staff are required to work: Day shift 07.00hrs to 15.00hrs. Afternoon shift 14.00hrs to 22.00hrs. Averaging 39 hours a week
Please note you may be required to work overtime in addition to your normal hours of work if instructed to do so where the requirements of the business make it necessary.
Job Purpose:
To work closely as part of a team providing a confidential and supportive service, working closely with abused women and their children who are living in our refuge as a result of experiencing domestic violence. The key requirement is to provide personal welfare support and to ensure that women and their children are provided with a safe, supportive welcoming and non judgmental environment.

A female family support worker is required to join a dedicated support team at the Birmingham Crisis Centre, a 24hr access confidential refuge centre for women and children escaping domestic abuse. The charity has been established since 1984 and supports 25 families in self contained on site units with lounge, kitchen, bathroom, and can sleep up to a mother and 5 children. Single victims and boys up to 16yrs are welcome within the family. An Ofsted rated on site nursery is an excellent facility.

Main duties:

1. To ensure that women and children admitted to the centre are made to feel welcome safe and comfortable. Assisting where necessary to move belongings and family into their allocated unit.

2. To ensure new arrivals are shown around premises, settled into accommodation, provided with welcome packs, informed of all services and sign documentation and that staff are available to answer any queries or to deal with concerns.

3. To ensure house rules, license agreement and safety procedures are effectively communicated and implemented.

4. To keep and monitor all inventories and obtain resident signatures on admission and exit from the centre.

5. To assess benefit requirements of clients and to ensure prompt take up or transfer of housing and other benefits.

6. With residents explore and assess their housing needs and inform them of housing options. Arrange housing appointments, attend meetings and advocate on their behalf presenting their cases as required.

7. Key worker to complete client support needs assessment, risk assessments & risk management plans fully and effectively on first available shift to ensure quality of service.

For more info Contact: [email protected]

0121 507 0707