Managing Conflict and Having Difficult Conversations at Work

Training workshop and individual mentoring session Thursday 18th May 2022 10.00- 4.00 Fee £195.00 To book on the course email [email protected] Overview This course will help managers in charities to have crucial, often difficult conversations in a timely, professional and successful way. Managers can dodge difficult discussions and hope they go away. They don’t and often the problem gets worse to the detriment of the individual.

This training course includes

What is a crucial conversation and what makes it difficult

How to handle conversations that involve conflict, high emotion, challenge relationships or loss of respect

Examine three typical scenarios that happen in our sector that need to be resolved

Ideas for meeting preparation and emotional intelligence

Explore ways to structure the discussion

Use PRICE model to hold poor performance meetings

Ways to manage emotional outbursts

Set about give bad news with learning from Cancer patients and refugees about what is really needed

Five key questions to use when mediating between staff members

Look at ways to minimise the need for difficult conversations without avoiding them.

The trainer is Rob Legge an experienced third sector leadership trainer and coach who has worked with many regional charities including BVSC. Prior to this Rob held several senior management positions with national charities and was CEO of Focus Birmingham for ten years.

Testimonials from previous training

Excellently planned and delivered training course. Learners well engaged through various participative activities. Shared experience and knowledge of other attendees was further enhanced by Rob's insight of leadership and management within third sector organisations"

“An informative and engaging course, full of relevant interaction which will support in my role as manager and beyond. Rob has a wealth of knowledge and his training style promotes a relaxed learning style with plenty of opportunity to reflect.”

“The training was superb! The trainer was very knowledgeable and clearly passionate about the subject. The skills and knowledge gained will help me in every aspect of my work life. The practical experience of coaching was invaluable.”

Location of training

The Warehouse meeting rooms Allison Street Birmingham, central Birmingham. Ten minutes from Grand Central and cheap all-day parking nearby. The meeting place is owned by Birmingham Friends of the Earth and they receive a fee for the hire of the room.

To book on to the course email Rob Legge at [email protected]