Emotional Wellbeing Triage & Administration Volunteer

The Triage Volunteer role is a fantastic opportunity to help a local, thriving mental health and emotional wellbeing service function effectively. As the first point of contact for the Wellbeing Service, our administrative team members are instrumental in ensuring service users feel welcomed and that their journey through the service is smooth. This enables the emotional wellbeing practitioners to support service users effectively, expanding the reach of our service.

Commitment: We are looking for a volunteer who can commit to 5 hours per week minimum, or the equivalent of at least 1 half day per week Monday to Friday. The exact hours worked can be flexible and remote working is ideal.

The key activities of the role include:
- Providing accurate information and representing the welcoming and caring nature of the Wellbeing Hub when answering calls
- Triaging and registering new service users, including assessing risk
- Managing the online Google calendar
- Updating systems including Google Spreadsheets, Charity Log, and other general data inputting
- Taking calls from service users, referral agents and other professionals
- Sending updates to referral agents
- Sending reminders to service users via text and sending paper correspondence when required

We’re looking for volunteers who are / have:
- A high level of empathy and a passion for the role
- Reliable and committed to the role
- Ability and willingness to work flexible hours
- The ability to work in an organised way, due to the fast-paced nature of the service
- Good IT skills
- The ability to provide a non-judgemental listening ear during triage calls
- The ability to communicate with charisma and confidence to service users over the telephone
- Some experience or a willingness to learn more about communicating with people who may be emotionally distressed, struggling with poor mental health or have language difficulties
- Some experience of understanding risk, or a willingness to learn more about risk of suicide and self-harm and how to assess this and respond appropriately over the telephone
- Willing to undergo the necessary training for the role, including an in-person induction

What we can offer you:
- On-going support and guidance in your role from a Wellbeing Practitioner / coordinator and the wider team, including 1:1 and group supervision where you can discuss experiences in your role and gain informal training
- The opportunity to gain experience in a mental health service for people 18+, in an administrative and triaging capacity
- Recognition of your commitment and achievements, including a reference once you’ve become established in the role
- Access to all the training you need to be effective in your role, including Safeguarding and Risk Assessment, Basic Mental Health & Wellbeing Skills training and informal training around triaging etc
- The opportunity to be part of a multi-disciplinary team and get involved in other opportunities within the Wellbeing Hub
- The necessary equipment to carry out your role remotely
- Reimbursement of reasonable expenses as agreed with your coordinator

How to apply
Send an email to Shanna, our Wellbeing Practitioner & Volunteer Coordinator to register your interest. Shanna will organise time to chat with you, give you a chance to ask questions about the role and discuss whether this role could be a good fit for you.
[email protected]

Our commitment to safer recruitment:
St Germain’s Church takes the safety of everyone within the church very seriously and expects that everyone will work within the Church safeguarding policy. In particular, the Church expects anyone who becomes aware of a safeguarding risk or of actual abuse, to immediately raise this with your Parish Safeguarding Co-ordinator.

Those who work with children, young people and/or adults who are vulnerable should have a commitment to:
• Treat individuals with respect
• Recognise and respect their abilities and potential for development
• Working in ways that meet and develop the personal, spiritual, social, and pastoral needs
• Promote their rights to make their own decisions and choices, unless it is unsafe
• Ensure their welfare and safety
• The promotion of social justice, social responsibility, and respect for others
• Confidentiality, never passing on personal information, except to the person you are responsible to, unless there are safeguarding issues of concern which must always be reported to the person named
• Be willing to comply with the church’s safer recruiting policy

Any volunteers applying for this role must be 18+, and aware that the offer of a role is subject to:
- Completing a work-history form
- Completing a DBS check
- Providing references
- Successfully completing the required training and induction requirements

All information obtained is processed and stored securely and confidentially in line with the General Data Protection Regulations. It is used for assessing the volunteering application only and will not be shared with any third parties. We assess every case individually in a fair, consistent and compliant way, and in line with Safer Recruitment principles. Applicants will not be prohibited from volunteering because of a conviction which does not indicate they may be a risk in the role for which they are applying.

Our commitment to diversity:
St Germain’s will treat all potential and recruited volunteers fairly and with respect. We welcome and encourage applications from all backgrounds and will not discriminate on the basis of disability, ethnicity, marital status, pregnancy or maternity, sex (i.e., gender) sexual orientation, religion or faith, or gender reassignment. We do not discriminate on the basis of age unless the responsibilities of a role require us to do so in order to safeguard our volunteers and/or service users.