Hours Of Work: 37 hours per week (some out of hours work will be expected)

Salary: £24,982

Job Purpose:
• To implement a high-quality support and advocacy service to women affected by domestic violence, using a community language as appropriate, working alongside police to maximise use of Domestic Violence Protection Notices/Orders.

Responsible To: Safety Unit Manager

Duties and Responsibilities:


  • To identify and develop support and safety strategies to meet the needs of women and children seeking support through BSWA’s Home Options Hub
  • To work in partnership with West Midlands Police force in developing the support service around DVPN/Os.
  • To work with the manager to develop and implement appropriate practice guidance, including information sharing protocols
  • To set up referral pathways and build up links with potential referral agencies
  • To keep abreast of issues regarding domestic violence on a national and local level, including legislative changes that impact this work.
  • To participate in multi-agency work as agreed with your line manager.
  • To explore the development of volunteering opportunities within the Project.

Support Work:

  • To carry out full needs and risk assessments and develop safety plans with women
  • To develop and produce case files with action plans for each service user
  • To provide referral and direct support to women applying for further civil protection orders
  • To keep women informed about developments in legal proceedings as they arise.
  • To support and advocate on behalf of women, where appropriate.
  • To work with women in recognising women and children’s individual needs and refer to specialist agencies where necessary
  • To facilitate access for women to both statutory and community services
  • To devise and implement appropriate methods of communication with women and children, in agreement with your line manager


  • To work within BSWA’s administrative and financial systems
  • To ensure that clear and accurate records are kept for all service users
  • To ensure that Health and Safety records are kept up to date
  • To produce monthly reports with statistical information for your line manager
  • To monitor and evaluate the project, via various methods including feedback from service users, evaluation and statistical information


  • To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the services, staff, volunteers and service users by:
    a) Maintaining BSWA communication records
    b) Following safety procedures
    c) Attending team meetings
    d) Carrying out risk assessments in conjunction with your line manager.
  • To attend in-house training.
  • To attend support and supervision sessions with your line manager.
  • To develop a professional working relationship with external agencies.
  • To feedback relevant issues from external meetings/ training to the staff and management teams as appropriate.
  • To promote awareness of the impact of domestic violence on women and children and BSWA services
  • To provide awareness-raising sessions to external agencies linked with the project.


  • To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation
  • To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation
  • To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
  • To work within BSWA and local multi-agency child and adult safeguarding procedures.
  • To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
  • To undertake any other duties required by BSWA, which may arise and commensurate with the post

If you are interested please download a recruitment pack from here and return completed forms to: Birmingham & Solihull Women’s Aid, Central Administration, Ryland House, 44-48 Bristol Street, Birmingham, B5 7AA or email to [email protected]. Large print documents are available on request.