To provide comprehensive administrative support to DA Hub services, enabling the team to operate effectively and efficiently.

37 hours per week (some out of hours working maybe required)

SCALE 4 £20,092

Duties and Responsibilities


Ensure adequate records are kept of all services users as required.
Provide administrative services such as photocopying, filing, letter writing, typing reports etc.
Ensure that all information received is treated in the strictest confidence and that all such information is regulated and controlled in a similar manner.
Organise and maintain electronic filing systems and archiving on a regular basis and any other systems as required.
Assist with monitoring and data collection and inputting and contribute to the regular production of statistics and reports.
Submit external referrals, deal with any correspondence around them, and monitor and record outcomes.
Develop and maintain an effective progress chasing system
Collaborate with other team members to ensure needs of the service are met.
Work with the Central Administration team as well as the Finance team to ensure systems are kept up-to-date
Work with other projects administrators to offer consistent and comprehensive administration across the projects.
Make appointments and room/venue bookings as and when required.
Ensure cover is maintained at all times possible, calls and emails are answered promptly and professionally and enquiries are answered.
Support the reviews of the service and the workaround quality marks and accreditations.


To ensure that all staff team members are aware of any matters that are
relevant to the welfare and security of the services, staff, volunteers and
service users by:
o Maintaining BSWA communication records
o Following safety procedures
o Attending team and other meetings
To attend support and supervision sessions with your line manager.
To develop professional working relationships internally and with
external agencies.
To be involved in the annual review process.


To maintain the confidentiality of the women and children using the
service and in all matters relating to the organisation.
To offer an equal service to all women and children regardless of age,
class, culture, language, race, religion and sexual orientation.
To work within BSWA policies and procedures and demonstrate a
commitment to the values and ethos of BSWA.
To work within BSWA and local multi-agency child and adult
safeguarding procedures.
To work within BSWA’s framework for equal opportunities and antidiscriminatory practice.
To undertake any other duties required by BSWA, which may arise and
commensurate with the post

Click here to apply for this role.

The closing date for receipt of completed applications is Friday 22nd October at 12 noon.

Interviews will take place week commencing 1st November.