Citizens Advice Birmingham, Closing date: On Request

Salary : £27,599.40 to £29,234.24 per annum

(pro-rata for part-time hours or part of year worked)

Hours of Work: Role 1: full time 36.5 hours p.w

Role 2: full time 36.5 hours p.w.

Role 3; part time 20 hours p.w

Annual Leave: 25 days plus 8 bank holidays pro rata per annum from 1st January to 31st December. This rises to 30 days pro rata over the next 5 years

Citizens Advice Birmingham has partnered with Alzheimer's Society to deliver Welfare Benefits Advice for people living with dementia. This includes those with the condition and their carers.

This is an exciting opportunity for experienced advisers who have a strong background in the delivery of high quality advice and a good working knowledge of welfare benefits.

We are looking for enthusiastic caseworkers to create a new team to provide this service.

The post holders will undertake casework, assisting clients to access their entitlement to welfare benefits and other sources of financial help, up to and including tribunal representation.

Advice will be delivered virtually according to the service user’s needs and preferences. This will include phone, secure email or secure video calls.

The post holder will also help to design welfare benefit information leaflets and upskill referrers, preparing and providing training on our referral processes.

Experience of working independently and building relationships with third sector colleagues will be important, as will the ability to achieve targets, and support the work of volunteers.

For a job pack contact us at [email protected]