Gateway Hub Volunteer

0121 478 5221

As a Gateway Hub volunteer, you would be part of a team supporting people who contact us for help and support.  You will support with initial assessment of need and will also provide information on a range of topics such benefits, housing, local support provision, technology and social activities.  The service will play a crucial role in improving the quality of life of the people that use it, so join us and help to make a difference.

About the service

The Focus Birmingham Sight Loss Support Service offers a vital source of support, information and advice to people who are experiencing sensory loss.

Through an understanding of individual need, we seek to offer reassurance and practical assistance. We work with partner organisations such as Birmingham City Council and where appropriate refer people to colleagues within Focus Birmingham, who provide services such as low vision assessments, falls preventions advice and recommendations regarding aids that can support independent living.

We are here to improve the quality of life for people with sensory loss and disabilities and those we seek to support are at the heart of everything we do. 

DBS check

This role requires an Enhanced Adult workforce DBS disclosure and 2 character references.


The role will be undertaken during office hours, Monday to Friday at Focus Birmingham, 48-62 Woodville Road, Harborne, Birmingham, B17 9AT.

Typical tasks

  • Connecting with other organisations.
  • Helping individuals understanding their condition.
  • Supporting families, carers and professionals.
  • Accessing support and using Focus Birmingham’s range of services.

Tasks which will NOT be included as part of the role

  • Volunteers will not have responsibility for individual’s finances.
  • Volunteers will not work alone with individuals where there are complex healthcare needs and/or challenging behaviours that require specialist interventions.

Desirable Skills and Experience

  • A commitment to the aims and values of Focus Birmingham.
  • Excellent communication skills.
  • Previous experience in a similar role/and or lived experience of sight loss and disability.
  • The ability to confidently use a computer.
  • The ability to research, interpret and convey information to users of the service.
  • Training will be given but an interest in keeping up to date with what is happening in the sight loss community and associated services.
  • Flexibility and reliability

Commitment level

The nature of this role is very flexible, commitment to be discussed at the informal chat.

What you can expect from us

  • Sight Loss Awareness and Focus Induction.
  • Safeguarding awareness.
  • Any additional relevant training to enable you to undertake the role will be discussed.
  • Dedicated support from your line manager and volunteer coordinator.
  • Reimbursement of reasonable out of pocket expenses such as travel by bus/car.

Further information

For more information about placements at Focus Birmingham or if you would like to apply, please contact the Volunteer Coordinator on 0121 478 5221.