Census Online Support

Phone: 
01143491666
E-mail: 

The next census is due to take place in March 2021.  This 2021 census will for the first time take a ‘digital first’ approach, being accessible through an online platform.  ONS have estimated that approx. 6000 people in Birmingham will need assistance in completing the census, this may be as a result of them not having the necessary skills or equipment to complete an online response or due to language barriers. 

ONS has contracted with Good Things Foundation to set up a network of Census Support Centres aimed at providing people with support to complete their census online.  This support is to be provided during a nine-week period from March to early May 2021.

Organisations are being invited to submit expressions of interest in providing this Census Support Service by 27th March 2020. It is clearly in the interests of Birmingham to maximise the number of census responses since we use this information in multiple ways across the city. 

Funding is available to organisations providing this support service to cover set up and service delivery.  Service delivery will be for an agreed number of hours of advisor support per week, which may include regular day-time opening hours, as well as additional delivery covering evenings, and a limited number of Saturdays and Sundays. 

There is further guidance on the requirements, available at https://www.goodthingsfoundation.org/sites/default/files/census_support_service_-_expression_of_interest_guidance.pdf  This sets out the requirements in terms of facilities, equipment and the service to be provided.

Initial expressions of interest will be followed by a formal application process. 

We feel this would be an ideal opportunity for community-based organisations, to submit expressions of interest.