Healthwatch Birmingham is the independent champion created to gather and represent the public and patient’s experiences of using local health and social care services. This includes services like GPs, pharmacists, hospitals, dentists, care homes and community based care. Healthwatch Birmingham ensures the public voice is heard by those who commission, design and deliver health and social care services to make them better.

Successful volunteers will receive full training for the role with continuous personal and professional development opportunities. We provide on-going support in your role and invite our volunteers to attend regular one-to-one and group meetings.

Below are some of the benefits of volunteering with Healthwatch Birmingham:

  • Help ensure those who are seldom heard are listened to, involved and empowered to help influence better services
  • Gain valuable, practical work experience within the non-profit sector
  • Engaging with a diverse range of people in different settings
  • Access regular training opportunities
  • Make a positive difference within your community
  • Feel valued, empowered and part of a team
  • Meet new people and make new friends
  • Build your skills and knowledge in health and social care
  • Boost your confidence and self-esteem
  • Improve your health, well-being and quality of life
  • Actual out of pocket expense reimbursed

Community engagement will take place across all 10 districts of the city (support with travel
arrangements and costs will be provided) and will involve working as part of a small team.

Work will be carried out at different venues and locations including:

Service user support groups, steering groups, meetings etc. accessed via our Third Sector partner organisations.
Events: Fetes, festivals and open days etc.
Public Venues: Community Centres, cafes etc.

Tasks include:
Collecting people’s experiences of health and social care services. This includes collecting feedback from the general public, and more targeted work with specific population groups such as refugees & asylum seekers, people affected by mental health issues, people with English as a second language, young people etc. Supporting people to complete health and social care feedback questionnaires and record patient feedback at focus group meetings and events. Supporting investigations guided by our research team.
Promoting Healthwatch Birmingham within the community and raising awareness of our services.
Are passionate about working with the public in community settings and have a desire to improve health and social care services.
Are enthusiastic about the work of Healthwatch Birmingham.
Are interested in developing a career in health and social care and/or community work.
Are able to communicate and work with a wide range of individuals.
Can proactively approach individuals, building rapport and conversation.
Are interested in ensuring that everyone’s stories are listened to and shared.
Are keen to learn more about their local community and broaden their knowledge
of health and social care systems. Understand diversity and are flexible in their approach to meeting the needs of a
wide range of individuals. Want to promote equality and improve the health and wellbeing of their local community. All we require is a minimum of one day’s commitment per month. We will however be more than happy to accommodate you if you would like to volunteer more regularly. As community engagement activities are planned ahead of time and you are able to select days and events to suit your schedule. We are extremely flexible and are grateful for your

All you need to know and how to apply for the role can be found on our website here.

Alternatively, you can request an application pack by contacting us:

e: [email protected]
t: 0800 652 5278
Twitter: @HWBrum
Facebook: /HealthwatchBirmingham

For more information about the role please ask for Justin Powell, Volunteer Officer at Healthwatch Birmingham.