Birmingham & Solihull Women's Aid, Closing date: 15 July

To work as part of a team to provide emotional and practical support to women and children affected by violence and abuse through drop in surgeries and a helpline service.

Duties and Responsibilities

Development & Support work:

To provide emotional and practical support to women accessing the wellbeing hub, including risk and needs assessment and safety and support planning
To participate in a rota of helpline cover and model and promote good practice in taking helpline calls
To support volunteers and students in delivering support services
To participate in a rota to cover at the hub and across community venues as necessary
To facilitate access for women to statutory, community and other BSWA services
To comply with the recording, monitoring and evaluation procedures of the project
To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.
To identify and make links with existing projects and community services and to develop joint services where appropriate
To keep abreast of issues regarding violence against women on a national and local level
To participate in multi agency work as agreed with your line manager
To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users
To promote awareness of the impact of domestic violence on women and children and BSWA services


To work within BSWA’s administrative and financial systems
To ensure that adequate records are kept for all service users
To ensure that Health and Safety records are kept up to date
To produce monthly reports for your line manager


To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:
a) Maintaining BSWA communication records
b) Following safety procedures
c) Attending team meetings
d) Carrying out risk assessments in conjunction with your line manager
To attend training and conferences relevant to the post, in agreement with your line manager
To attend support and supervision sessions with your line manager
To develop a professional working relationship with external agencies
Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
To be involved in the Annual Review process


To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation
To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation
To ensure the efficient use of resources at all times
To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.
To participate in the development and annual appraisal of a personal individual development plan with the line manager
To undertake any other duties required by BSWA, which may arise and commensurate with the post

If you are interested please download a recruitment pack from  and return completed forms to: Birmingham & Solihull Women’s Aid, Central Administration, Ryland House, 44-48 Bristol Street, Birmingham, B5 7AA or email to [email protected].  Large print documents are available on request.

The closing date for receipt of completed applications is Friday 15th July at 12 noon.  Interviews will take place week commencing 1st August.