Medaille Trust supports and empowers survivors of modern slavery, trafficking and exploitation. We do this in a number of ways, from offering safe accommodation, to offering support both in our safehouses and out in the community on our Moving on Projects. Our work also includes advocacy and awareness raising in the UK as well as an entrepreneurship academy in Albania, which provides meaningful alternatives to those who may otherwise be at risk of exploitation. All our work embodies a commitment to personalised support, recognising the dignity and agency of our service users and empowering them on a path to a life that is free from slavery and exploitation.

As part of the Moving on Project, we support and empower service users in the community. This can be to link them in with community activities, health and wellbeing activities, as well as learning opportunities. 

An opportunity has arisen for an Ad-hoc Outreach Volunteer who can assist our service users to attend appointments and meetings in order for them to be able to access other services, including supporting them to access public transport. 

This would suit someone who wants to gain volunteer experience in the anti-slavery sector but is unable to commit to something on a more regular basis.

RESPONSIBLE TO: Local Coordinator – West Midlands

COMMITMENT LEVEL: Ad hoc – as and when required

DURATION: 6-month minimum commitment after training



We are looking for an Ad-hoc Outreach volunteer to help support service users to attend appointments in order for them to access other services. Tasks and skills will include:

· Building rapport

· Attending appointments with service users

· To support them to access public transport either by accompanying them or support to access it themselves

· To provide support at the appointment, such as note taking if appropriate

· To arrange an interpreter if necessary

· Showing awareness of service users’ varying physical and mental well-being needs

· To provide feedback and safeguarding concerns to Local Coordinator - reporting any observations or concerns in a timely manner

· To take part in regular supervision and support

· To regularly attend volunteer or staff meetings

· To attend training as and when required including health and safety, boundaries, safeguarding, manual handling and confidentiality

· To work within agreed professional boundaries at all times

· To provide a safe and non-judgmental environment that promotes the core values and ethos of the Trust, in accordance with the Medaille Trust Policy, Data Protection Act, and Health and Safety Regulations. 


The role would suit someone who is friendly, kind, empathetic and non-judgemental.  This position is very rewarding and would suit a person who is happy to work in a team, in a busy and sometimes challenging environment, whilst also being able to work on their own initiative whilst supporting service users in accessing other services. 

This role requires maturity, and an ability to engage with female adults in a trauma informed way, while working alongside staff members to deliver the activities in line with agreed procedures and systems.  

· Volunteers must be at least 18 years old

· Volunteers will need to be computer literate and have a good standard of spoken and written English

· Ability to maintain confidentiality is essential

· Volunteers to have knowledge and understanding of human trafficking issues or willingness to learn

· Volunteers to have knowledge and understanding of mental health conditions or willingness to learn

· An understanding of the importance of professional boundaries in the role

· Must be able to attend appointments across West Midlands

This role is restricted for females under the Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 and is subject to ongoing satisfactory Disclosure & Barring Service checks.


Induction to the Medaille Trust, including an overview of Modern Slavery in the UK, Safeguarding, Boundaries, Confidentiality, Health and Safety, Manual Handling. 

Any additional training that is commensurate to the individual role

Regular Supervision is required for this role


Travel costs and other expenses in line with our expenses policy.


An enhanced DBS check is required to volunteer.