Crucial conversations: How to plan and deliver “must have” discussion at work successfully

A training day and individual mentoring session

Monday 7th October 10am to 4pm in Central Birmingham

Fee £245.00

To sign up for the course email [email protected] 

This course and individual mentoring session provides a practical approach for identifying, preparing and engaging in those difficult but “must have” conversations including:

• Tackling poor performance in a constructive way
• Giving bad news such as redundancy
• Informing of major decisions
• Addressing Sensitive issues
• Tackling Inappropriate behaviour

Many of my coaching conversations have at their centre the leader needing to have a “difficult conversation” in order that change happens.  This course will give you the skills and confidence to arrange and have these important conversations with, team members, peers, your own manager or suppliers. By the end of the course, you will be ready, prepared and equipped to tackle situations you might often look to defer or ignore.

Crucial conversations if conducted professionally with skill improve individual and team performance.  They also build morale and significantly increase your leadership satisfaction.

Content includes:

What are crucial conversations and why have them?

The different types of difficult conversations leaders need to have

Exploring why these conversations feel challenging.

What can we do to prepare for a conversation?

Identifying skills and techniques for delivering a challenging conversation successfully

Following up to difficult conversations to ensure success

Learning outcomes:

To understand what a difficult conversation is and the benefits of having them

To be able to prepare professionally to maximise the likelihood of the conversation being successful

To learn new (and refresh old) skills to increase your confidence in having difficult conversations

To have a professional follow up approach that helps maximise the benefits of the conversation.

Who should attend?

Managers

Senior Managers

CEO’s and Trustees

Who will run this training?

The trainer for this programme is Rob Legge.  Rob is an independent leadership coach and trainer. Prior to that, he was CEO of Focus Birmingham for ten years.  He set up and ran the national Community Services Directorate at Sense, was Head of Shops at Oxfam and a Regional Fundraising Director at RNIB.

Rob’s training style is highly participative and is based on his practical experience of over 30 years of management.

Over the last three years more than 700 charity managers have participated in his leadership programmes and courses.  His unique mixture of group training and individual coaching ensures each participant gains maximum learning and directly relate this to their own working context.

To sign up for this course email [email protected] 

What have delegates said about Rob’s coaching/training?

A really informative day.  Taking back some great strategies to use in my everyday work.  Hasun of St Mary’s Hospice

Rob is a great facilitator and delivered the course with humour.  He encouraged the delegates to give real life problems and come up with simple effective solutions that we can implement into our working lives. Liz of The Scouts association

I recently met Rob through a training day he was facilitating and then a subsequent coaching session. I found him to be very perceptive, friendly and approachable and his approach ensured that I got the very most from both the training and also the one-to-one coaching session.  Claire at CLAPA

I enjoyed the material and interaction of the session. The trainer was knowledgeable and engaging throughout. I would definitely recommend further training by this facilitator." Kate CVS

This was an incredibly helpful course, which was professionally delivered, fun and informative." - Jane Birmingham Healthwatch

For further information email [email protected]